Published by TAV Bilisim Hizmetleri A.Ş. on Oct 1, 2024

contact TAV Mobile Chat with our AI-based TAV Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with TAV?



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Why chat with our AI TAV Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of TAV.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It would be better for older people.the worst airport i have ever been to, most of staff are Racism, they forced me to take off my clothes just Like I'm a terrorist! although i am only a student visiting my brother!! it's a shame that a beautiful country like georgia allow this to happen, bad trip and bad experience..add more airportsბოლო პერიოდში ხშირად ძველი რეისები არის ხოლმე ჩარჩენილი აპლიკაციაშიც და თქვენს საიტზეცGreat appExellent appHelpfulGoodpoorIt showed wrong checking counter, so I wasted waiting in wrong line 1 hour.

2. Please add date numbers or make it grouped/sorted by dates on the flights menu.

3. 29Jun2018, flight 0322.

4. there for hour.

Steps to Troubleshoot & Fix TAV Issues

1. Fix TAV Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TAV: Restarting the app will resolve most errors.
  2. Update the TAV App. Here is how:
    1. On Android goto PlayStore » Search for "TAV" » Open TAV Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TAV » click "UPDATE".
  3. Clear TAV Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from TAV servers.
    1. On Android, goto Settings » Apps » Select "TAV Mobile" » click Storage » click "Clear Cache".
  4. Check TAV app permissions. If any of these permissions required to use your device's features are disenabled, TAV might not work.
  5. Uninstall and reinstall TAV. If nothing else has worked, completely uninstall TAV then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TAV not working


2. Fix TAV Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TAV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TAV not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TAV may not be able to connect to the Internet when running in the background.

Reported Issues

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