Contact DisneyNOW Customer Service

Why should I report an Issue with DisneyNOW – Episodes & Live TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Disney to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sign in with your TV provider** to unlock episodes, Disney Channel Original Movies and watch live tv. - MOVIES: Watch new and classic Disney Channel Original Movies. - WATCH LIVE: Don’t have access to a TV? - MAKE IT YOURS: Personalize your experience with Disney Emojis, pick your faves & discover new Disney shows. U. S. based Internet connection required.

2. - DISNEY JUNIOR MODE: Parents – Keep your preschooler entertained with Disney Junior shows, games & more by setting your profile to Disney Junior mode for a child-safe viewing experience. - CURRENT SEASONS: Catch-up on the latest episodes of Disney Channel, Disney Junior and Disney XD shows including This Duckburg Life, Big City Greens, Puppy Dog Pals and Raven’s Home.

3. Episodes without a key are available to start watching – no login required! - ORIGINAL VIDEOS: Watch shorts, music videos and more from your favorite Disney shows.

4. Check the app regularly to discover new videos – no login required! - GAMES & ACTIVITIES: Choose from a collection of games from puzzles to racing featuring your favorite Disney characters! - UNLOCK MORE: See keys throughout the app?

5. Parents: Before downloading this app, please note that it contains advertising for The Walt Disney Company and some third parties.

6. Live, on demand, and advance viewing content requires current verified subscription for the applicable programming network(s) with participating TV provider.

7. Please note: This app features Nielsen’s proprietary measurement software which will allow you to contribute to market research, like Nielsen’s TV Ratings.

8. This app may use the camera feature to allow sending and uploading photos for some game features.

9. This app may use the microphone to allow for recording messages for some game features.

10. Please see for more information. * Content may be available in U. S. only and subject to additional restrictions.

11. Go to the DisneyNOW website for details. *** Signing in with your TV provider is easy!

1. Please fix this ASAP!I like this app, I really do! I like how there are only a few ads, where on the Nickelodeon app there is like 10! Also, I love all the shows! The only thing that bothers me is that I'm trying to watch every episode of Stuck In The Middle, but the thing is, it randomly just doesn't work when I try to watch an episode.

2. An extremely large selection of movies and tv shows that are both modern and classic are available to watch which is great.

3. I tested other games, and they all worked perfectly fine, but when I pull up Andi's Texts, I see the loading screen for a split second, then it just goes black.

4. Also, each time you go away from the app, not even closing it, just switch to another app (ie reply to a message) it restarts the whole disney now app, you have to go thru the intro jingle and make your way thru the main screen and menus to get back to where you wanted to be.

5. Now I hope this was helpful! 😂😊Very unhappy, I downloaded this app purely for the use of just one feature, Andi's Texts, so naturally I was upset when it didn't work.

6. When the app opens up it has a great graphics display then the screen sometimes does not open up to allow access to the video clips.

7. The movie still plays so not a huge deal and other than that love it! Reliving my childhood!I use the app mostly to cast shows onto our tv.

8. When I start the movie on my phone and then try to cast the the Chromecast, the movie starts but then the app closes saying "this app has unfortunately stopped" and then restarts.

9. If the developers fix these bugs, then DisneyNOW will be perfect.The first few weeks I had it, it was amazing! There were a lot of shows on it, and the quality was pretty good.

10. That definitely needs to be fixed.Casting to your television does NOT work.

11. You can watch whatever shows or movies you want.

1. Fix DisneyNOW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DisneyNOW: Restarting the app will resolve most errors.
2. Update the DisneyNOW App. Here is how:
   1. On Android goto PlayStore » Search for "DisneyNOW" » Open DisneyNOW – Episodes & Live TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DisneyNOW » click "UPDATE".
3. Clear DisneyNOW – Episodes & Live TV app cache: Clearing cached data will force your app to retrieve the latest data directly from DisneyNOW servers.
   1. On Android, goto Settings » Apps » Select "DisneyNOW – Episodes & Live TV" » click Storage » click "Clear Cache".
4. Check DisneyNOW app permissions. If any of these permissions required to use your device's features are disenabled, DisneyNOW might not work.
5. Uninstall and reinstall DisneyNOW. If nothing else has worked, completely uninstall DisneyNOW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DisneyNOW not working

2. Fix DisneyNOW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DisneyNOW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DisneyNOW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DisneyNOW may not be able to connect to the Internet when running in the background.