Published by Discovery Limited on Nov 29, 2023

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Why should I report an Issue with Discovery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Discovery Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Discovery

1. View your most recent healthcare service claim details, search through 12 months' claims, view your approved chronic conditions and track benefit usage.

2. View your transactions, account balance and last statement, as well as your Discovery Miles, smart shopper points or cashback balance.

3. View your policy details, view your Vitalitydrive points, status and other driving information, and request emergency assistance.

4. Members on the following medical schemes will also have access to their scheme information – MMED, Naspers, LA Health, Tsogo, TFG, Quantum, Remedi, Anglovaal, Retail Medical Scheme, UKZN, BMW, Malcor, Wits & SABMAS.

5. Make sure of your Discovery Health Plan benefits and go over your Medical Savings Account details, if you have one.

6. The application is available for anyone to download, but you have to be a Discovery member with at least one active Discovery product and must register on the Discovery website ( ) before you can log in on the Discovery app.

7. Search for a healthcare professional and view your health record.

8. Compare the prices of medicines and their generic alternatives and view a summary of hospital claims.

9. View your portfolio, including fund balances and request to have a relevant document emailed to you.

10. See your Vitality points and status, track your Vitality Active Rewards goal and more.

11. You will use the same username and password for this app as for the Discovery website.

Discovery Customer Insights

1. Find a solution for this.The app is almost never working and for some reason it refuses to save my login details (which I never remember) so I have to go through the whole process of accessing my password app first to retrieve it which is so inconvenient.

2. It keeps loading even if you are on a fast fibre connection... It's an expedition!This app is meant to offer you quick and convenient access your discovery portfolio.

3. It's almost like no effort was put into UI/UX, and was just copied from some template.Discovery used to be known as a fintech leader but lately they are known as the creator of the Discovery Expedition app.

4. Not only do I experience problems getting into the site, but it's a mission to navigate your way on the site even when you get onto it.Horrible app! Your lastest update didn't fix bugs, it created new ones.

5. I have seen a few reviews expressing the same frustration for the same reasons and they are all met with a reply from discovery suggesting the ask discovery whatsapp option.

6. For the amount one pays to be a member of Discovery, one would think with the technology available, this app would be functional, navigation would be easier, and whatever you fix, would actually work.

7. The automated responses are terrible and when I chose the "chat to a person" option nothing happened.I have tried several times to open an existing registration on my new tablet.

8. You are forced to use the app for certain functions like syncing your data but it works when it feels like working and you cannot sync data from the website.

9. The user experience is awful with multiple (seemingly circular) redirects until you eventually (if you are lucky) find the section you're looking for.

10. If I quit Vitality, it'll be because of this app.Buggy. Latest version crashes with biometric log in (2023/06/26).

11. Not a very good experience and frankly shows the commitment to android.While they seem to have fixed the intermittent crashing, I still hate this app with a passion.

Steps to Troubleshoot & Fix Discovery Issues

1. Fix Discovery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Discovery: Restarting the app will resolve most errors.
  2. Update the Discovery App. Here is how:
    1. On Android goto PlayStore » Search for "Discovery" » Open Discovery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Discovery » click "UPDATE".
  3. Clear Discovery app cache: Clearing cached data will force your app to retrieve the latest data directly from Discovery servers.
    1. On Android, goto Settings » Apps » Select "Discovery" » click Storage » click "Clear Cache".
  4. Check Discovery app permissions. If any of these permissions required to use your device's features are disenabled, Discovery might not work.
  5. Uninstall and reinstall Discovery. If nothing else has worked, completely uninstall Discovery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Discovery not working


2. Fix Discovery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Discovery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Discovery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Discovery may not be able to connect to the Internet when running in the background.

Reported Issues

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