Contact Descartes Customer Service

Why should I report an Issue with Descartes Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Descartes Intl. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And while Descartes Mobile is guiding the driver through their day, it’s also communicating to Descartes servers, providing operational and customer service personnel real-time visibility into the status of the driver and their deliveries.

2. Descartes Mobile™ extends Descartes world-class routing and scheduling systems to the field, guiding your drivers through their day, and completing the final link in the chain of custody through accurate Proof of Delivery.

3. Additionally, Descartes Mobile may be customized at almost any point within the application to allow the collection of data specific to your organization, such as load quality, surveys, or re-ordering of supplies.

4. Upon arriving at their stops, drivers may scan items on and off their vehicle, ensuring the customer gets everything they were supposed to, and nothing they weren’t.

5. Drivers begin their day by reconciling items prior to departing their depot, making certain they have all they need.

6. Upon completion of the stop, the customer verifies all the items delivered, and signs off, confirming the driver’s actions.

7. If an item is damaged or refused, the reason can be recorded and photographs taken.

8. The Descartes Mobile application is made available by The Descartes Systems Group Inc. , 120 Randall Drive, Waterloo, Ontario, Canada, N2V 1C6.

1. But my biggest issue is when I scroll down the job list to pick out an address it returns back to the top of the list making it impossible to do a badly planned route in a more logical order.Use daily, would be nice to be able to take pictures and get signature before hitting done after arrival at a stop.The latest update (2021.12.08) has hindered my job.

2. I cannot recommend this app until it is functional again.This was a bad design choice! When your on the main routing screen with all the stops listed, the enroute block has a green border, instead of a green background like it used to, its hard to tell if your in route, espescially when your phone is mounted away from your face, like on the dash of truck.

3. It's also very basic and doesn't alow you to change anything about how it works and customer service won't help you either.Why does the route list not stay where it is when I complete a job.

4. I may be working in one street with several addresses but every time I finish at an address the list goes back to the start/top again instead of staying at the part I'm trying to work.

5. Definitely adds time to deliveries, and not being able to copy and paste information, introduces human error into the equation.I purposely use my co-workers device because it has an older build of the app on it.

6. The thing I hate most is the constant dinging noise, this supposed to tell you when you've done something wrong however it usually dings for no apparent reason and leaves you stuck on a blank screen.

7. In short, it's inefficient and buggy, which makes it very annoying.Please add an option for drivers to force refresh/update the route themselves.

8. Also! Im only seeing product descriptions that make sense 50% of the time, it mostly just shows a bunch of random code.My app just updated.

9. The developers have added several steps to making one delivery, and now I have to submit four times after selecting where I have left the delivery before it will accept it.

10. Between that and the freezing/slowing issues it's very time consuming getting through my dayUnstable with freezing problems and crashes regularly.

11. Sometimes it never works and I have to resort to bruteforce through the route hoping it updates eventually.

1. Fix Descartes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Descartes: Restarting the app will resolve most errors.
2. Update the Descartes App. Here is how:
   1. On Android goto PlayStore » Search for "Descartes" » Open Descartes Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Descartes » click "UPDATE".
3. Clear Descartes Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Descartes servers.
   1. On Android, goto Settings » Apps » Select "Descartes Mobile" » click Storage » click "Clear Cache".
4. Check Descartes app permissions. If any of these permissions required to use your device's features are disenabled, Descartes might not work.
5. Uninstall and reinstall Descartes. If nothing else has worked, completely uninstall Descartes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Descartes not working

2. Fix Descartes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Descartes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Descartes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Descartes may not be able to connect to the Internet when running in the background.