Contact i Customer Service

Why should I report an Issue with iMobile : Loan, Banking App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ICICI Bank Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Other offerings by ICICI’s iMobile : Forex Prepaid Cards, Companion Cards, SIPs, IPO Applications, Tap to Pay, Scan to Pay, Pay to Contact, PPF(Public Provident Fund), NPS(National Pension System), Gold Loan, Sovereign Gold Bonds, Term Life Insurance, Cancer Cover, Health/Travel/Motor Cover, 24 hours Top Up, PayLater.

2. It is accessible to both ICICI Bank customers & non-ICICI Bank customers for availing Loans, managing Savings Accounts, transferring funds, managing Cards, and investments. iMobile brings the power of Net Banking to your fingertips! 📍Instant online mobile recharge, DTH service, and FASTag recharge.

3. You can also pay Credit Card bills for other banks, by scheduling reminders for due dates. iMobile offers a hassle-free solution for investing and stock marketing.

4. Pre-approved Loans: Home Loan Balance Transfer, Education Loan, Loan against Property, Commercial Property Loan, Consumer EMI, Consumer EMI, Home Loan Overdraft, Insta FlexiCash Loan, Personal Loan on Credit Card.

5. NRI customers can conduct UPI payments with their international mobile number. ● Loan Amount: Min (₹25,000/-) to Max (as per the eligibility)*. ● Rate of Interest starting from 10. 80% p. a. p.

6. Through iMobile, you can manage multiple Cards such as Debit cards, Credit Cards, and Forex Cards.

7. Control access to banking services such as Net Banking, UPI, and Credit and Debit Cards in one swipe.

8. Earn Reward Points and avail of exclusive offers by conducting transactions or paying utility bills through your Credit Card.

9. iMobile is ICICI Bank’s official Mobile Banking app that offers 400+ banking services.

10. RuPay Credit Card provide instant access to RuPay benefits, allowing seamless payments and UPI transactions.

11. Get updates regarding your bills, Cards, Loans, Bank Accounts and more.

1. Can't mute the whole app otherwise might miss important transaction related notifications, so as a result I have minimized the use of ICICI bank for any transactions - because of the ad spam by its app.

2. Thanks in advanceThe latest update does not give you the option to link ICICI Bank with UPI, this has become extremely frustrating to use now.

3. When I open app and touch any of the option then suddenly pop-up appears related to the bank ads or service related.

4. At least give us a way to opt out of this annoyance.ICICI Bank and it's support system has been always the reliable one for me since last two decades.

5. Same option is also inside the app but still pop-up will appear, so it has been touched unwillingly and multiple calls started coming which very irritating.

6. But last few months things have drastically changed, Be it thier RM or the branch manager or thier app is continuously failing to maintain the service level.

7. Yet it is frustrating to update app before doing transactions where the transactions could have been smooth and quick.I'm not able to log in to the app.

8. This has been a recurring issue from the last 3 months and it's a huge inconvenience.

9. Old: I absolutely hate that I'm on stock Android and still unable to use the iMobile app without disabling the developer option.

10. However, no resolution so far on that front.I would request everyone not to have an account with ICICI Bank.

11. is incorrect !!! PATHETIC SERVICE !!App is fine but what's the point of not letting me use the app if developer mode is "on" on my phone.

1. Fix i Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart i: Restarting the app will resolve most errors.
2. Update the i App. Here is how:
   1. On Android goto PlayStore » Search for "i" » Open iMobile : Loan, Banking App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for i » click "UPDATE".
3. Clear iMobile : Loan, Banking App app cache: Clearing cached data will force your app to retrieve the latest data directly from i servers.
   1. On Android, goto Settings » Apps » Select "iMobile : Loan, Banking App" » click Storage » click "Clear Cache".
4. Check i app permissions. If any of these permissions required to use your device's features are disenabled, i might not work.
5. Uninstall and reinstall i. If nothing else has worked, completely uninstall i then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing i not working

2. Fix i Server issues & Internet Connection

1. Check network connection: An unstable Internet will make i be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to i not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, i may not be able to connect to the Internet when running in the background.