Contact Stride- Customer Service

Why should I report an Issue with Stride-Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stride Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use your current online banking login to start mobile banking today!

2. The Stride Bank Mobile App is fast, secure and free.

3. We have convenient branch locations in Enid, Blackwell, Bartlesville, Mooreland, Woodward and Tulsa.

1. Works like it's suppose to and very convenient for many reasons.I opened it and the first thing I saw was an ad.Doesn't even show you where to set up a new account! 🤦🏽 ♀️😂this started out well but continues to get worseTerrible bank.

2. They are the bank stash uses now and they refuse to tell me where my direct deposit money went.

3. I never set up a login but my Dasher money went into my new Stride account.

4. I love that you can keep track of what you spent money on.New app sucks.

5. The ads we're not true to how the app actually works.It's accurate for one, the automated phone system is not.This is a great app.

6. I have to go to an ATM to check my balances.Door Dash set up my account for me to get paid.

7. Cannot login to access my money.

8. I did 3 transactions the one I did first was the last to show up.

9. It doesn't show anything pending.

10. The system is slow to upgrade posts.

11. Forgot Password only pops up an error message.

1. Fix Stride- Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stride-: Restarting the app will resolve most errors.
2. Update the Stride- App. Here is how:
   1. On Android goto PlayStore » Search for "Stride-" » Open Stride-Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stride- » click "UPDATE".
3. Clear Stride-Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Stride- servers.
   1. On Android, goto Settings » Apps » Select "Stride-Mobile Banking" » click Storage » click "Clear Cache".
4. Check Stride- app permissions. If any of these permissions required to use your device's features are disenabled, Stride- might not work.
5. Uninstall and reinstall Stride-. If nothing else has worked, completely uninstall Stride- then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stride- not working

2. Fix Stride- Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stride- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stride- not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stride- may not be able to connect to the Internet when running in the background.