Contact Live Well at Citi Customer Service

Why should I report an Issue with Live Well at Citi?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citibank N.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Live Well at Citi mobile app will be available year-round, providing fitness and wellness challenges, health information and access to the resources you need to feel your best.

2. Citigroup employees will have a mobile app that works with their busy lifestyle, so they can be healthy at work or on the go. 1. 2. 3.

1. That aside, good move by Citi to encourage fitness for good causeCant even log in after installing the app - doesn't provide ability to retrieve password if forgotten.

2. Utter waste of them and space.Syncing to Google Fit doesn't always update the progress, so need frequent syncing & un-syncing.

3. App doesn't appear to be actually syncing with my Google Fit app either.Terrible app.

4. I connected to Google Fit but it keeps crashing with an error that it can't get the activity data.

5. So far, not good! Received several messages for no apparent reason.

6. And when trying to look at the challenges, I also get generic error messages.App is garbage.

7. On top of that it doesn't even load half the time.

8. Also getting a white screen and cannot move forward.

9. After the initial sign in info, I logged off and logged back on.........it's working now.

10. Change my rating from 1 star to 3 stars.Terrible app.

11. Just an app that opens the site up in a built in browser.

1. Fix Live Well at Citi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Live Well at Citi: Restarting the app will resolve most errors.
2. Update the Live Well at Citi App. Here is how:
   1. On Android goto PlayStore » Search for "Live Well at Citi" » Open Live Well at Citi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Live Well at Citi » click "UPDATE".
3. Clear Live Well at Citi app cache: Clearing cached data will force your app to retrieve the latest data directly from Live Well at Citi servers.
   1. On Android, goto Settings » Apps » Select "Live Well at Citi" » click Storage » click "Clear Cache".
4. Check Live Well at Citi app permissions. If any of these permissions required to use your device's features are disenabled, Live Well at Citi might not work.
5. Uninstall and reinstall Live Well at Citi. If nothing else has worked, completely uninstall Live Well at Citi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Live Well at Citi not working

2. Fix Live Well at Citi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Live Well at Citi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Live Well at Citi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Live Well at Citi may not be able to connect to the Internet when running in the background.