Published by Bellabeat, Inc. on Apr 19, 2024

Report an issue with Bellabeat Wellness Coach.
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Why should I report an Issue with Bellabeat Wellness Coach?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bellabeat, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Bellabeat Wellness Coach Customer Insights

1. Also wish that if you do a workout video in the subscription that it would sync with the tracking page instead of having to input it manually ( but not a big deal).Android user....very disappointed! I have wanted one of these for years, finally got it and it will not sync.

2. I had to switch to the Samsung Galaxy Watch.My first leaf quit syncing before my warranty was expired.

3. Update: The app now has an option to sync with the watch, however my watch is not tracking steps or detecting sleep.

4. I have tried all the suggestions except to sync with another device because I only have a laptop and my Samsung Galaxy 10 plus.

5. it seems that every time a new update for my Samsung Galaxy phone comes through, the app stops working ( used different Samsung phones ).

6. Right now it's just a very expensive paperweight on my wrist!I've been trying to sync my Time with the app all week.

7. I've started it have issues with not always wanting to sync and proper step data.

8. A lot of people use Samsung phones and it seems that the software developers at Bellabeat are not even trying to fix these software problems .

9. --- The new watch is not an option to sync to the app.

10. I just kept it at that point because as long as I could get it to sync once a week, all my data was there.

11. With my first bellabeat I had syncing and vibration errors, so through warranty it was replaced.

Steps to Troubleshoot & Fix Bellabeat Wellness Coach Issues

1. Fix Bellabeat Wellness Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bellabeat Wellness Coach: Restarting the app will resolve most errors.
  2. Update the Bellabeat Wellness Coach App. Here is how:
    1. On Android goto PlayStore » Search for "Bellabeat Wellness Coach" » Open Bellabeat Wellness Coach » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bellabeat Wellness Coach » click "UPDATE".
  3. Clear Bellabeat Wellness Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from Bellabeat Wellness Coach servers.
    1. On Android, goto Settings » Apps » Select "Bellabeat Wellness Coach" » click Storage » click "Clear Cache".
  4. Check Bellabeat Wellness Coach app permissions. If any of these permissions required to use your device's features are disenabled, Bellabeat Wellness Coach might not work.
  5. Uninstall and reinstall Bellabeat Wellness Coach. If nothing else has worked, completely uninstall Bellabeat Wellness Coach then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bellabeat Wellness Coach not working


2. Fix Bellabeat Wellness Coach Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bellabeat Wellness Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bellabeat Wellness Coach not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bellabeat Wellness Coach may not be able to connect to the Internet when running in the background.

Reported Issues

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