Contact Cigna Wellbeing Customer Service

Why should I report an Issue with Cigna Wellbeing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cigna to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Cigna Wellbeing™ gives you control over your health information, easy access to doctors and health programs, and opportunities for lifestyle and wellness changes that matter…at home, work, or on-the-go…at the tap of a button. Find your focus!

2. Find your focus, and then use our programs and lifestyle activities to help you get active, eat healthier, sleep better, conquer stress, become more mindful, lose weight, and more.

3. Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security.

4. Psychological research suggests that your personality can influence your health.

5. We're more than just a health insurance company.

6. Your personality plays a big part in making your focus take flight.

7. Are you open to new experiences? Are you a risk-taker? Do you prefer routine?

8. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

1. Doesn't tell you the problem 2) If you minimize to another window (eg to get some info), you have to login again and lose all progress 3) app really really slow and has other bugs 4) video did not work for consultation, had to switch to phoneSame issue other users.

2. But it seems like a few weeks ago it got fixed and with the latest version i can actually use it now! Last week I scheduled an appointment with a doctor via video call and i got connected to somebody in Singapore who appeared to be a real doctor, I was positively surprised and impressed so I'm updating my review from 1 to 4 stars.The app does not let me log in.

3. After a few times of trying this, it would crash even when attempting to log in.As with many other reviewers, I cannot login - the error "Oops, something went wrong" comes up even though I've registered and can login to the website fine.

4. Cigna can and should do better.The app doesn't let me login - error: The information you entered doesn't match our records - but my credentials work in the website.

5. Doesn't login with valid credentials (logs in cigna envoy but not this app) even though my husband has a corporate plan.

6. Although it worked after the reinstall and I could schedule a video consultation, when the time of the consultation came, the app crashed every time I pressed the "join now" button, and I had to log in again.

7. This app used to be completely broken and non-functional until quite recently, I wasn't even able to login because it used to either error or just directly crash.

8. [UPDATE] Still not able to login with the latest 1st June 2021 update.

9. Same error as 4 months ago persists.90% of time doesn't work.

10. The only reason I have the app is to be able to access telehealth services as there are much better apps available to provide wellness and fitness advice tailored to my needs.

11. I have emailed customer support back and forth about this issue a month ago but clearly nothing has been fixed yet.

1. Fix Cigna Wellbeing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cigna Wellbeing: Restarting the app will resolve most errors.
2. Update the Cigna Wellbeing App. Here is how:
   1. On Android goto PlayStore » Search for "Cigna Wellbeing" » Open Cigna Wellbeing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cigna Wellbeing » click "UPDATE".
3. Clear Cigna Wellbeing app cache: Clearing cached data will force your app to retrieve the latest data directly from Cigna Wellbeing servers.
   1. On Android, goto Settings » Apps » Select "Cigna Wellbeing" » click Storage » click "Clear Cache".
4. Check Cigna Wellbeing app permissions. If any of these permissions required to use your device's features are disenabled, Cigna Wellbeing might not work.
5. Uninstall and reinstall Cigna Wellbeing. If nothing else has worked, completely uninstall Cigna Wellbeing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cigna Wellbeing not working

2. Fix Cigna Wellbeing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cigna Wellbeing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cigna Wellbeing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cigna Wellbeing may not be able to connect to the Internet when running in the background.