Contact Alive Customer Service

Why should I report an Issue with Alive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of e-verbum to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Add happy games, mental stimulant games proven to work.Annoying! Ads blocking text at the bottom of the page, and no, scrolling did not show the blocked content! Full screen ads that you have to wait for sometime before you can hide them! Very annoying experience from an app that is supposed to help you be in a better mood!! I wonder about those reviewers who kept smiling for 30 minutes when the started using the app: if they were not paid to write those positive reviews, what kept them smiling?Live this.

2. It's a great concept but needs more, such a setting goals better, or exporting our diary bc all of us aren't going to keep Alive for all our lives (it may shut down etc), and if I can't keep this diary for all my life then I have to mark my day with Alive and then mark it again in a real diary that I will always have.

3. It'd be nice if it was shifted so it was a popup or something that we could close so it doesn't block content.The app is very useful for keeping track of your lifestyle and the garden is a cute idea, but I the only draw back is if you miss putting in a meal or sleep especially, you lose your chance to keep track of that day.

4. Thank you, it has been helpful!Enjoyable app that encourages you to look for the positive in Life, forgive yourself & others & work toward a healthy self.

5. Your work is Much appreciated!If you're trying to create good habits in self care and just learn more about yourself in the little things you sometimes overlook, this app is perfect.

6. The daily "garden" is a great visual representation of what you do with this app, & is a good motivator for me.UPDATE: Could offer more.

7. Encourages good habits and self maintenance.

8. I'd rather use Alive as its goal is to improve moods etc, good concept.

9. I'd love if the diary had more than a tweets worth of letting available.

10. You can spend a couple of minutes with it, or hours, writing journals, reading articles, & working through programs.

11. That being said, it's a lovely way to grow a garden, by loving and caring for yourself.

1. Fix Alive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alive: Restarting the app will resolve most errors.
2. Update the Alive App. Here is how:
   1. On Android goto PlayStore » Search for "Alive" » Open Alive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alive » click "UPDATE".
3. Clear Alive app cache: Clearing cached data will force your app to retrieve the latest data directly from Alive servers.
   1. On Android, goto Settings » Apps » Select "Alive" » click Storage » click "Clear Cache".
4. Check Alive app permissions. If any of these permissions required to use your device's features are disenabled, Alive might not work.
5. Uninstall and reinstall Alive. If nothing else has worked, completely uninstall Alive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alive not working

2. Fix Alive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alive may not be able to connect to the Internet when running in the background.