Contact CareFirst Video Visit Customer Service

Why should I report an Issue with CareFirst Video Visit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CareFirst to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your online doctor visit is secure and complies with all federal and state laws for patient privacy and confidentiality.

2. CareFirst BlueCross BlueShield Video Visit allows you and your family members to connect with doctors whenever and wherever you want.

3. Depending on your situation, the doctor may diagnose, prescribe and suggest follow up care when appropriate.

4. Board certified doctors with an average of 10-15 years in practice are available 24/7 without an appointment!

5. See a doctor anytime on your phone, tablet or computer.

6. Just choose the type of visit you are looking for and select a provider.

7. Have a question to ask a doctor?

8. CareFirst takes your privacy very seriously.

9. Please note that telehealth is not for emergencies.

10. If you’re having a medical emergency, call 911.

1. Ive only used it 2x now.Tried to get a video visit for urgent care and ended up spending over an hour in the queue before being inexplicably told that the doctor was no over available.

2. Then when I tried to re-enter the queue, the same doctor was listed as one of the options, with a 30-person wait! You have to keep the app open on your phone screen for the entire wait time, there's no way to set it so that it calls you back when the doctor is ready.

3. No way to call customer service person.Don't get me wrong the therapists on here are amazing but the actual app has technical difficulties a lot and I have missed multiple therapy sessions because of technical difficulties or the app using the third party to connect to insurance.

4. Waited for 3 hours for one doctor, made it all the way to patient number 5, was then transferred to another doctor and got bumped all the way back to number 9.

5. I assume the first doctor clocked out for the night which is why I got transferred.

6. THANKS DOC! DOUG, the gentleman who does the setup was GREAT! He made the computer part a breeze! Absolutely worth having around.

7. THANK YOU SIR! The app was a bit scary but the over all experience was Extreme! I LOVED IT! Where would we be without these crazy cell phones and technology? Thank to all involved TAKE CAREKnowledgeable, quick and easy.

8. It skipped that and went straight to the doctor.

9. I had my sound on max and could hardly hear the doctor.

10. Before connecting to a doctor it said it would check cost.

11. Absolutely horrendous.Loved not having to go to urgent care with my 3 year old.

1. Fix CareFirst Video Visit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CareFirst Video Visit: Restarting the app will resolve most errors.
2. Update the CareFirst Video Visit App. Here is how:
   1. On Android goto PlayStore » Search for "CareFirst Video Visit" » Open CareFirst Video Visit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CareFirst Video Visit » click "UPDATE".
3. Clear CareFirst Video Visit app cache: Clearing cached data will force your app to retrieve the latest data directly from CareFirst Video Visit servers.
   1. On Android, goto Settings » Apps » Select "CareFirst Video Visit" » click Storage » click "Clear Cache".
4. Check CareFirst Video Visit app permissions. If any of these permissions required to use your device's features are disenabled, CareFirst Video Visit might not work.
5. Uninstall and reinstall CareFirst Video Visit. If nothing else has worked, completely uninstall CareFirst Video Visit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CareFirst Video Visit not working

2. Fix CareFirst Video Visit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CareFirst Video Visit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CareFirst Video Visit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CareFirst Video Visit may not be able to connect to the Internet when running in the background.