Published by University of Missouri on Dec 16, 2024

contact MU Health Care Video Visits Chat with our AI-based MU Health Care Video Visits Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MU Health Care Video Visits?



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Why chat with our AI MU Health Care Video Visits Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MU Health Care Video Visits.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. No "waiting room" to sit in with other sick patients was definitely a benefit and offered additional comfort.It shows an empty physician rating and doesn't let you rate them.

2. Easy to do and saved me a lot of time.Worked very well twice now for simple issues that didn't warrant COVID exposure in a doctor's office.

3. Worth the cost of office visit for the convenience.Quick, professional and the face 2 face very helpful.

4. They only charged me a regular office visit copay instead of an urgent room copay.

5. Their registration for the separate lab system does not work.

6. Very efficient.

7. They did not give me any way to access lab results.

8. Was fast and reasonably priced.

9. I should have gone to a real urgent care.Some technical difficulties at the start but once connected the visit was efficient and effective.The physician I saw was so very nice and extremely helpful! I will definitely use this app again!Great exprience with the doc she addressed the issue answed all questions and was very helpfulSuper Easy to use.

Steps to Troubleshoot & Fix MU Health Care Video Visits Issues

1. Fix MU Health Care Video Visits Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MU Health Care Video Visits: Restarting the app will resolve most errors.
  2. Update the MU Health Care Video Visits App. Here is how:
    1. On Android goto PlayStore » Search for "MU Health Care Video Visits" » Open MU Health Care Video Visits » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MU Health Care Video Visits » click "UPDATE".
  3. Clear MU Health Care Video Visits app cache: Clearing cached data will force your app to retrieve the latest data directly from MU Health Care Video Visits servers.
    1. On Android, goto Settings » Apps » Select "MU Health Care Video Visits" » click Storage » click "Clear Cache".
  4. Check MU Health Care Video Visits app permissions. If any of these permissions required to use your device's features are disenabled, MU Health Care Video Visits might not work.
  5. Uninstall and reinstall MU Health Care Video Visits. If nothing else has worked, completely uninstall MU Health Care Video Visits then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MU Health Care Video Visits not working


2. Fix MU Health Care Video Visits Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MU Health Care Video Visits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MU Health Care Video Visits not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MU Health Care Video Visits may not be able to connect to the Internet when running in the background.

Reported Issues

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