Contact Couch to 5K Customer Service

Why should I report an Issue with Couch to 5K by RunDouble?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RunDouble C25K to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There is a setting you can turn on so that the app tells you when it's lost signal but that's not helpful when you're in the middle of a run, is it? If you have a newer phone (android or apple) I would stick to the free version until they get the issue fixed since it's great for timed runs.

2. Otherwise, you'll get a notification that the GPS signal is lost and it will underestimate your distance.I was using another app that kept crashing in the middle of a run and because you're not staring at your phone you don't know until you've been running or walking for way too long.

3. Would love to give better review but need more access.Just updating this review, still 5 stars! So far, it's everything I'm looking for! I wanted a running app that would let me know when to run and when to walk, and also keep track of my data, and also have gps capability.

4. This is perfect.I've used the timed version of the runs with few issues (it never synced with my watch as it is supposed to) but now that I am trying to use the distance runs I find that it consistently loses GPS signal.

5. 😔I have used this app for years and it has been fantastic, but here lately it has been dropping the GPS signal anytime my phone locks.

6. The developers are relying on past positive reviews to get revenue without supporting current/new users with issues.I've used this app for 8+ years and I love it - when it works.

7. I was able to purchase the upgrade on the website & was able to sync my phone to the website.

8. There were some problems with the GPS recently until I changed the permissions in the settings: you have to give the app permission to use your location all the time in order for it to work when the phone goes on standby.

9. I just want a decent c25k app! I feel like because there's so much ad bloat they focus on that not the appI have a Google Pixel 5A and TERRIBLE issues with the app losing GPS signal.

10. It is quite frustrating to keep checking my phone to make sure that it is still tracking the distance correctly.

11. 3 stars cause it's half functional.Been using app for the past two weeks and the GPS keeps cutting out.

1. Fix Couch to 5K Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Couch to 5K: Restarting the app will resolve most errors.
2. Update the Couch to 5K App. Here is how:
   1. On Android goto PlayStore » Search for "Couch to 5K" » Open Couch to 5K by RunDouble » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couch to 5K » click "UPDATE".
3. Clear Couch to 5K by RunDouble app cache: Clearing cached data will force your app to retrieve the latest data directly from Couch to 5K servers.
   1. On Android, goto Settings » Apps » Select "Couch to 5K by RunDouble" » click Storage » click "Clear Cache".
4. Check Couch to 5K app permissions. If any of these permissions required to use your device's features are disenabled, Couch to 5K might not work.
5. Uninstall and reinstall Couch to 5K. If nothing else has worked, completely uninstall Couch to 5K then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Couch to 5K not working

2. Fix Couch to 5K Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Couch to 5K be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Couch to 5K not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Couch to 5K may not be able to connect to the Internet when running in the background.