Contact Couch to 5K Customer Service

Why should I report an Issue with Couch to 5K®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ACTIVE Network, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. "I knew as soon as I decided to start the Couch to 5K program that I would need something to keep me accountable—not just to showing up for my training, but to actually doing it properly.

2. If you are looking for a program to help get you there, then the “Couch to 5K” running plan by CoolRunning is probably your best bet if you haven’t done an ounce of athletic activity for a number of years". • Once you purchase the app, it is yours to keep.

3. This oft-imitated program has helped thousands of new runners move from the couch to the finish line.

4. "It's ridiculously easy to use (it's hard not to, as you just do what you're told) and it's fantastic that you have an encouraging voice talking you through things". "Active. com’s Couch to 5K is one of my favorite… apps.

5. Finished the Couch to 5K program and ready to take your running program to the next level?

6. IN PARTICULAR, THE ACTIVITIES AND EXERCISES DESCRIBED IN TRAINING PROGRAMS AND ARTICLES ON ACTIVE CAN BE DANGEROUS AND MAY RESULT IN INJURY OR DEATH.

7. WINNER of the 2012 Appy Award for best Healthcare & Fitness App! ✓Get support from the largest running community on Active.

8. "If you have been struggling to get your buns off the couch and somewhat in shape before the summer hits, training for a 5K is not a bad way to start.

9. Get off the couch and get running with the OFFICIAL Couch to 5K® training app!

10. "The popular Couch to 5K app helps new runners avoid injury from doing too much, too soon".

11. Spend just 20 to 30 minutes, three times a week, for nine weeks, and you’ll be ready to finish your first 5K (3. 1-mile) race!

1. Other than those nuisances, the app seems to track distance pretty accurately and gets calories in the right ballpark for runs (though it feels way too optimistic for walks).

2. It missed half the slow down and speed up cues.The distance tracking doesn't work consistently, sometimes it seems to track the whole run, sometimes it stops almost right away, sometimes it's somewhere in between.

3. Would be bad enough if it was a free app, but if you pay for it and it is not doing its only job, seems like a waste of money.My main complaint is the GPS distance tracking is garbage.

4. Overall, I'm using it and it works fine but there isn't really anything to it that you can't find in a free version.This is a good app for people who are just starting or getting back into running.

5. Annoyingly, the app contains 'personal trainers' you CANNOT get rid of, though you can mute them they still have noises they play at the beginning and end of your workout, this includes turning their volume to 0% and hitting the 'mute trainer' option.

6. I know its cheap but i still dont think it was worth paying for.Not a bad app before, but recently, the distance tracker is not working.

7. It also wont let you enter anything orher than distance if you run on the treadmill (or if it shuts down mid run).

8. I do like that all the workouts are pre-programmed and that I can play music and the prompts will still play and are loud enough I don't miss them.Good app but not really worth paying for.

9. When the GPS works, the distance split is often wrong.

10. You get correct paces and total distance but the distance for running/walking is wrong.

11. And since this app is meant to track running, seems like it is failing at its only job.

1. Fix Couch to 5K Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Couch to 5K: Restarting the app will resolve most errors.
2. Update the Couch to 5K App. Here is how:
   1. On Android goto PlayStore » Search for "Couch to 5K" » Open Couch to 5K® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couch to 5K » click "UPDATE".
3. Clear Couch to 5K® app cache: Clearing cached data will force your app to retrieve the latest data directly from Couch to 5K servers.
   1. On Android, goto Settings » Apps » Select "Couch to 5K®" » click Storage » click "Clear Cache".
4. Check Couch to 5K app permissions. If any of these permissions required to use your device's features are disenabled, Couch to 5K might not work.
5. Uninstall and reinstall Couch to 5K. If nothing else has worked, completely uninstall Couch to 5K then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Couch to 5K not working

2. Fix Couch to 5K Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Couch to 5K be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Couch to 5K not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Couch to 5K may not be able to connect to the Internet when running in the background.