Contact Couch to 5K Customer Service

Why chat with our AI Couch to 5K Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Couch to 5K.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Other than those nuisances, the app seems to track distance pretty accurately and gets calories in the right ballpark for runs (though it feels way too optimistic for walks).

2. It missed half the slow down and speed up cues.The distance tracking doesn't work consistently, sometimes it seems to track the whole run, sometimes it stops almost right away, sometimes it's somewhere in between.

3. Would be bad enough if it was a free app, but if you pay for it and it is not doing its only job, seems like a waste of money.My main complaint is the GPS distance tracking is garbage.

4. Overall, I'm using it and it works fine but there isn't really anything to it that you can't find in a free version.This is a good app for people who are just starting or getting back into running.

5. Annoyingly, the app contains 'personal trainers' you CANNOT get rid of, though you can mute them they still have noises they play at the beginning and end of your workout, this includes turning their volume to 0% and hitting the 'mute trainer' option.

6. I know its cheap but i still dont think it was worth paying for.Not a bad app before, but recently, the distance tracker is not working.

7. It also wont let you enter anything orher than distance if you run on the treadmill (or if it shuts down mid run).

8. I do like that all the workouts are pre-programmed and that I can play music and the prompts will still play and are loud enough I don't miss them.Good app but not really worth paying for.

9. When the GPS works, the distance split is often wrong.

10. You get correct paces and total distance but the distance for running/walking is wrong.

11. And since this app is meant to track running, seems like it is failing at its only job.

1. Fix Couch to 5K Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Couch to 5K: Restarting the app will resolve most errors.
2. Update the Couch to 5K App. Here is how:
   1. On Android goto PlayStore » Search for "Couch to 5K" » Open Couch to 5K® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couch to 5K » click "UPDATE".
3. Clear Couch to 5K® app cache: Clearing cached data will force your app to retrieve the latest data directly from Couch to 5K servers.
   1. On Android, goto Settings » Apps » Select "Couch to 5K®" » click Storage » click "Clear Cache".
4. Check Couch to 5K app permissions. If any of these permissions required to use your device's features are disenabled, Couch to 5K might not work.
5. Uninstall and reinstall Couch to 5K. If nothing else has worked, completely uninstall Couch to 5K then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Couch to 5K not working

2. Fix Couch to 5K Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Couch to 5K be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Couch to 5K not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Couch to 5K may not be able to connect to the Internet when running in the background.