Published by Bitrue Support on Oct 26, 2023

Report an issue with Bitrue.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Bitrue - Buy XRP, BTC & Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bitrue Support to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Bitrue - Buy XRP, BTC & Crypto image 1 contact Bitrue - Buy XRP, BTC & Crypto image 2

About Bitrue - Buy XRP, BTC & Crypto

1. It adopts all McAfee's security solutions to ensure the security of cryptocurrencies, trading systems and users' accounts, and is certified by NSFOCUS. - Advanced multi-layer clustered systems and hot/cold wallet isolation technology ensures system and assets security.

2. You can trade & store Bitcoin, Bitcoin Cash, Tether USDT, XRP, Ethereum, Ethereum Classic, and a host of other cryptocurrencies. - Bitrue has built a network security defense system after many pseudo-hacking attacks and RO tests.

3. Bitrue supports XRP as a base currency, allowing XRP holders to purchase other virtual currencies more conveniently while paying lower transaction fees.

4. Join millions of users around the world at Bitrue - the leading crypto exchange for hundreds of mainstream currencies and altcoins!

5. Invest crypto coins in Power Piggy to earn daily interest payouts with no lockup period.

6. Professional development team with superior expertise and senior financial experience working in renowned financial service and internet companies.

7. Memory matching technology and easy-to-deploy cluster architecture with high elasticity best ensures that orders are handled smoothly without any delay.

8. Pledge 30+ currencies to receive mainstream coins which can immediately be traded or invested as you please.

9. No need to manage private keys, run complicated operations, or pay high transaction fees.

10. No handling fees to receive an instant loan of cryptocurrencies.

11. Global Customer Support team able to provide round-the-clock services.

Bitrue Customer Insights

1. do not make a mistake on their exchange, they pretend that there's a way to get your funds back but they really have no interest.I don't understand the response bitrue is giving to people who are complaining that they have spent weeks, months contacting customer support and there lost coin wasn't refunded or the customer support didn't resolve the issue that made them to contact customer support but you are reply there review telling them to contact same customer support that has done nothing to fix the problem the have.

2. In order to transfer my money back to my wallet, I have to add more funds to get to the minimum transfer amount! Don't waste your time or money on a worthless app!!!They make you jump through a bunch of hoops to do basic things, and charge you for each hoop they add.

3. It says it can take 10-22 business days to hear from them Meanwhile, the price of the coin is going down and not able to trade, losing money and time, not cool.

4. There are far better options out there...I accidentally sent funds to bitrue and when I went through their process to get my money returned , they decided that info wasn't enough and kept my money anyway.

5. I love this exchange !!!!!!!!!!!! The customer service is just great, They have helped me and worked with me through email many times, The customer service just couldn't be better.I wouldn't use Bittrue anymore.

6. The customer service is horrible, aside from that if your funds are lost help on their behalf is very minimal.

7. Now, I need to waste time opening a Locate-a-lost-deposit ticket and sending TXID for my funds to show at this CEX.

8. But when I wanted to trade 3 days later, the app refused to send the login code to my phone number and email to enable me access my coins.

9. On top of that if you use Algo network and your funds get lost they will tell you they are unretrieval when it's total shenanigans I can clearly see my coins on their wallet.

10. it's been well over a month of trying to get my money back and they've shown they're clearly going to just keep it.

11. I transferred some USDT & when I try to exchange it for coins, I get a message indicating that I don't have enough funds.

Steps to Troubleshoot & Fix Bitrue Issues

1. Fix Bitrue Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitrue: Restarting the app will resolve most errors.
  2. Update the Bitrue App. Here is how:
    1. On Android goto PlayStore » Search for "Bitrue" » Open Bitrue - Buy XRP, BTC & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitrue » click "UPDATE".
  3. Clear Bitrue - Buy XRP, BTC & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitrue servers.
    1. On Android, goto Settings » Apps » Select "Bitrue - Buy XRP, BTC & Crypto" » click Storage » click "Clear Cache".
  4. Check Bitrue app permissions. If any of these permissions required to use your device's features are disenabled, Bitrue might not work.
  5. Uninstall and reinstall Bitrue. If nothing else has worked, completely uninstall Bitrue then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitrue not working


2. Fix Bitrue Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitrue be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitrue not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitrue may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i made my deposit in bitrue from my binance account but the deposit haven’t arrived yet

    — by sona 2 years ago

  • To whom this may concern,
    I am having an issue receiving any sms codes from bitrue. When withdrawing crypto it isn't sending .e my verification code. Now I am logged off and can't log in. It says the verification code was sent and I havent received anything! I am still receiving sms messages from other people as well as other crypto EXCHANGES so this is clearly not an issue on my end. This is coming from bitrue. I have sent an email to bitrue support and no response. This is frustrating I have crypto in my account I cannot even log into. Any answer or solution would be great. Its better than anything at this point.
    Thank you

    — by Michael Castro 2 years ago

  • Hello,
    I’m really disappointed with how long I’ve been waiting for you to unblock my Account on the Bitrue platform.
    My request(#89744) is almost 3 month open and since April 22, I have not received any feedback from support.
    I wanted to do a withdraw but the system rejected me.
    It wrote me ,, Try it later ,, I tried it 3 more times and it blocked me.I have already explained everything to the support.I didn't get a concrete answer why I was blocked.
    Please resolve my situation. You can call me also on my tel.nr 0041764015458 WhatsApp.
    Thanks for your cooperation
    Have a nice day
    Ivica Gurbaj

    — by Ivica Gurbaj 2 years ago