Contact HMSA's Online Care Customer Service

Why should I report an Issue with HMSA's Online Care?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American Well to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are a resident of Hawaii or just visiting the Islands, HMSA’s Online Care Mobile App makes it even easier to connect to a Hawaii-licensed, HMSA-credentialed provider anytime, anywhere within the state of Hawaii.

2. Download the free HMSA’s Online Care mobile app and get real-time care from a physician, specialist or other health care provider on your mobile phone or tablet.

3. Now you can use the same email and password to quickly login to HMSA’s Online Care from any mobile device or computer*.

4. Open HMSA’s Online Care on your mobile device.

5. See instructions below to sign up or login with your existing HMSA’s Online Care account. 3.

6. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate.

7. Enter your information as it appears on your HMSA membership card along with your email address.

8. We’ve improved our mobile app to make logging in even easier.

9. Have an account, but don’t have a password or forgot your email? 1.

10. Just choose the type of visit you are looking for and select a provider.

11. Doctors are available 24/7, 365 days a year.

1. I also tried on another phone in which, the initial attempt worked but due to audio issues, the doctor had to end the session but again, couldn't reconnect.Steep learning curve to set up your patient account, but once achieved, very detailed, very good app, wonderful.

2. I ended up having to take an Uber to the ER since I couldn't wait another 3 hoursThe signal connection isn't consistent & drops or breaks up a few or more times automatically every session with 3 - 4 bars out of 5 bars on a 4g signal.

3. Won't let me login even though all my passwords and emails are correct.I love telehealth as it allows me to remain at home, decreases travel and wait times, able to see each other without a mask thus keeping the session personable.

4. This was the first time using the HMSA app and it was great! The countdown clock was a nice touch that wasn't distracting at all.

5. Even after physically going into the doctor's office, they couldn't figure out why and they ruled out that the internet connection is not the issue.

6. This is all on mobile phone on verizon 4G LTE.Knowing there was an app to go to for when I wanted to see a doctor was really helpful.

7. Pretty critical when my phone needs to charge while using and I don't have a headphone jack.I can't get past the first screen.

8. Video is disrupted more often than sound and sound more often than complete dropped session needing to recconect.

9. Thanks HMSA!As long as your connectivity to the internet is good, then you will have no problem seeing and hearing Dr for online visits.

10. Other than that, I advise you to take advantage of the camera on your phone or tablet to take pictures.

11. However, reconnection into a session with the doctor is terrible.

1. Fix HMSA's Online Care Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HMSA's Online Care: Restarting the app will resolve most errors.
2. Update the HMSA's Online Care App. Here is how:
   1. On Android goto PlayStore » Search for "HMSA's Online Care" » Open HMSA's Online Care » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HMSA's Online Care » click "UPDATE".
3. Clear HMSA's Online Care app cache: Clearing cached data will force your app to retrieve the latest data directly from HMSA's Online Care servers.
   1. On Android, goto Settings » Apps » Select "HMSA's Online Care" » click Storage » click "Clear Cache".
4. Check HMSA's Online Care app permissions. If any of these permissions required to use your device's features are disenabled, HMSA's Online Care might not work.
5. Uninstall and reinstall HMSA's Online Care. If nothing else has worked, completely uninstall HMSA's Online Care then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HMSA's Online Care not working

2. Fix HMSA's Online Care Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HMSA's Online Care be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HMSA's Online Care not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HMSA's Online Care may not be able to connect to the Internet when running in the background.