Published by Doctr on Nov 7, 2023

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Why should I report an Issue with Doctr – ER wait times?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Doctr to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Doctr – ER wait times image 1 contact Doctr – ER wait times image 2

Doctr Customer Insights

1. I had been on the phone for hours on end to get an appointment with a doctor,wich always lead to me being told they didn't take new patients,or that they were already full... This app got me a rendezvous within 24hrs Very satisfied! No phone calls no time wasted,just a few clics.

2. But I had time to get myself an appointment and then find a second better appointment, all through the messy (but free) government platform, while Doctr didn't find anything within over 30 hours.

3. Example Lakeshore shows as 90% but when you click on it, it's actually 140%If only the app that I pay a subscription for worked,I could give it a better review!! Because of a "high volume of members", I can't even go farther then the log in page! It not just during peek times/hours of the day either.

4. Get it together, or give me back my money.I paid for Doctr to find me an appointment in a walk-in clinic.

5. Thank you Doctr and please keep doing your incredible job!Hospital Emergency times and graphs inaccessible for my area.

6. Chatting with the service team heleped me get exactly what I was looking for! The Customer service are always available to answer any questions or concerns you may have.

7. Fantastic app (I'm from Quebec)Shows the wrong percentages on the main emergency room list (for Quebec at least).

8. I subscribed to this app in hope of getting an urgent appointment for my child.

9. AfterI got my appointment booked, I checked back on the coordinator.

10. The coordinator tried to book once in the past 5h that I am subscribed to the service.

11. You have to click on each hospital to see the actual capacity.

Steps to Troubleshoot & Fix Doctr Issues

1. Fix Doctr Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Doctr: Restarting the app will resolve most errors.
  2. Update the Doctr App. Here is how:
    1. On Android goto PlayStore » Search for "Doctr" » Open Doctr – ER wait times » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Doctr » click "UPDATE".
  3. Clear Doctr – ER wait times app cache: Clearing cached data will force your app to retrieve the latest data directly from Doctr servers.
    1. On Android, goto Settings » Apps » Select "Doctr – ER wait times" » click Storage » click "Clear Cache".
  4. Check Doctr app permissions. If any of these permissions required to use your device's features are disenabled, Doctr might not work.
  5. Uninstall and reinstall Doctr. If nothing else has worked, completely uninstall Doctr then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Doctr not working

2. Fix Doctr Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Doctr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Doctr not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Doctr may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • please proceed to the cancellation of my subscription right away. I didn't know that the service is a paid one and all my cancellation attempts through the app have failed. this is a final decision. thank you.

    — by imen arfaoui 1 year ago