Contact Low Carb Program Customer Service

Why should I report an Issue with Low Carb Program?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Diabetes Digital Media to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My account no longer exists.While the support is good, the actual food dairy part of the app is terrible, it doesn't recognise hardly any foods for M&S and to work out small portions of some items you virtually needs a maths degree to work out what you are actually eating because alot of food are per 100g which isn't helpful at all if you don't have time to dig a calculator out, we need to be able to change the 100g to our own weight to ease the problem, because quite frankly the amount I'm paying for this it's ridiculousNot the most stable app I've used.

2. Very poor, avoid.At this point I'm just trying to delete my account and all the information associated with it and both the app and the desktop version of the website keep redirecting me to the page where I need to subscribe.

3. I also think the information is very limited during the first few weeks of tutorial ie week 1 just explained the principles of the plan not much about how you carry it out.Very poor! Constantly crashes and freezes and they don't let you properly preview before you pay a large membership fee.

4. Which means you can't use the app and miss weeks of content you've paid for and you can't use essential tools like the food diary if you do the right thing and home cook meals or use products not in their database.

5. Navigation is a nightmare, difficult to log information correctly, you cannot add custom foods/nutrients and half the time it doesn't load.

6. Update food list - Login - decline upgrade - update food list - login....I think in the 15 minutes I had it I logged in about vife times now.

7. in settings you can not see the year when you select from the download and you cannot save you unit preference, alot of medications are missing fro.

8. It seems I cannot possibly delete my account without paying for it first.

9. Also more exercises available to use and more food choices instead of me having to put info in that is not quite as accurate.

10. Apart from that it is bloody awesome 👌the app needs alot of work to get it into a usable state.

11. As another person mentioned, you can't get past the page that tries to get you to pay £69.99 per year after you sign in.

1. Fix Low Carb Program Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Low Carb Program: Restarting the app will resolve most errors.
2. Update the Low Carb Program App. Here is how:
   1. On Android goto PlayStore » Search for "Low Carb Program" » Open Low Carb Program » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Low Carb Program » click "UPDATE".
3. Clear Low Carb Program app cache: Clearing cached data will force your app to retrieve the latest data directly from Low Carb Program servers.
   1. On Android, goto Settings » Apps » Select "Low Carb Program" » click Storage » click "Clear Cache".
4. Check Low Carb Program app permissions. If any of these permissions required to use your device's features are disenabled, Low Carb Program might not work.
5. Uninstall and reinstall Low Carb Program. If nothing else has worked, completely uninstall Low Carb Program then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Low Carb Program not working

2. Fix Low Carb Program Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Low Carb Program be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Low Carb Program not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Low Carb Program may not be able to connect to the Internet when running in the background.