Published by eClinicalWorks LLC on Oct 29, 2024

Report an issue with healow Kids.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with healow Kids?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of eClinicalWorks LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About healow Kids

1. healow Kids allows you to connect with your child's pediatrician or care providers so you can review their health record, send and receive secure messages, and book appointments.

2. It also allows you to record home health monitoring data (like growth, nutrition, and developmental milestones), and also has tools like the potty trainer and screen time timer.

3. If you have a child under the age of 13, ask your doctor if they are on the healow network of providers and use their unique practice code to log in.

4. You will receive regular education on wellness and parenting as your child grows.

healow Kids Customer Insights

1. I've reset it at least 10 times in hopes of it being a glitch on different days to see if it needed time to cycle but still does not let me log in.

2. Have not been able to log in, it keeps sending me to reset my password, and when I enter it and it's incorrect.

3. Fail!Samsung note 8 and the app will never open always says that the app has unexpectedly closed i have uninstalledand reinstalled many times.

4. I like the concept but it's very poorly executed.I absolutely love the fact that I can see all my kids health records.

5. Even get appointment reminders.Great app and good doctors and nurses they are the best!An amazing app.

6. It used to work great before it updated.Not user friendly at all.

7. You have to jump through so many hoops just to add one child.

8. Won't let me add my second child.

9. Hard to navigate.

Steps to Troubleshoot & Fix healow Kids Issues

1. Fix healow Kids Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart healow Kids: Restarting the app will resolve most errors.
  2. Update the healow Kids App. Here is how:
    1. On Android goto PlayStore » Search for "healow Kids" » Open healow Kids » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for healow Kids » click "UPDATE".
  3. Clear healow Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from healow Kids servers.
    1. On Android, goto Settings » Apps » Select "healow Kids" » click Storage » click "Clear Cache".
  4. Check healow Kids app permissions. If any of these permissions required to use your device's features are disenabled, healow Kids might not work.
  5. Uninstall and reinstall healow Kids. If nothing else has worked, completely uninstall healow Kids then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing healow Kids not working


2. Fix healow Kids Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make healow Kids be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to healow Kids not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, healow Kids may not be able to connect to the Internet when running in the background.

Reported Issues