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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Yet, there is no logout option unless you navigate through to the settings! Literally, there should be a logout spot on every screen to immediately closeout and protect my privacy!Setting up an account can be irritating - the app required I enter a location to find my doctor (city/state/zip) but would not let me set *any* location so it took a long time to sign up.

2. If I'm having this much trouble I feel especially bad for anyone who isn't tech savvy trying to navigate Healow.Horriable. First time user, concept intended great, but ease of access and navigation from what is explained to what really is two different stories.

3. There is no way to know if a message that has been sent to your provider has been read, you have to search to find any pertinent information pertaining to your past visit, and no available online intake forms that I could find.

4. Hold times are shorter.Very difficult to navigate the app! I already have set up an account, but when I go to the app it instructs me how to start an account, but gives me no option to just sign in.

5. Everything is stacked under layers either in the portal or the profile and unless you spend an exorbitant amount of time in the app to know where everything is located, it is a waste of time to use vs picking up the phone and calling.

6. I've spent way too much time trying to navigate this app, but between the crashes/dead ends it's nearly impossible.

7. I tried several times to no progress each time! I still do not have my lab results! Highly frustrated!Helpful app when it works.

8. Cannot navigate anywhere within the app to pay on account, even though it says you can.

9. UPDATE: I tried the app again, but now all my test results show "not available." Even website only shows partial info.

10. Edit... Good luck trying to get additional accounts to attach to the main account (kids).

11. When I installed the app on a second device it required I go through the same process rather than just sign in with my existing credentials which was irritating.

1. Fix healow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart healow: Restarting the app will resolve most errors.
2. Update the healow App. Here is how:
   1. On Android goto PlayStore » Search for "healow" » Open healow » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for healow » click "UPDATE".
3. Clear healow app cache: Clearing cached data will force your app to retrieve the latest data directly from healow servers.
   1. On Android, goto Settings » Apps » Select "healow" » click Storage » click "Clear Cache".
4. Check healow app permissions. If any of these permissions required to use your device's features are disenabled, healow might not work.
5. Uninstall and reinstall healow. If nothing else has worked, completely uninstall healow then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing healow not working

2. Fix healow Server issues & Internet Connection

1. Check network connection: An unstable Internet will make healow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to healow not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, healow may not be able to connect to the Internet when running in the background.