Contact healow Customer Service

Why should I report an Issue with healow?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of eClinicalWorks LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Monitor vitals and meet health goals using weight management, activity, fitness, and sleeping tracking tools to track readings and watch for trend changes to share with the doctor.

2. Healow App is a convenient mobile tool that helps patients access health information and communicate with their providers to stay engaged, motivated, and make healthy choices.

3. Self-schedule appointments – Book appointments with the care team and view upcoming visits beyond regular office hours.

4. View medical history including allergies, immunizations, vitals, visit summary, and other health information.

5. Once downloaded and launched, the patient must log in using the username and password used to access the provider’s healow Patient Portal website to begin using the app.

6. Please note that patients must have an existing healow Patient Portal account with their doctor’s office.

7. View test results – Access labs and other test results as soon as they become available.

8. Attend virtual visits –Initiate and attend telehealth visits with members of the care team.

9. Manage and view multiple family member’s health records under one account.

10. Message the care team – Contact care team through quick, secure direct messages.

11. Check in before the visit – Easily check in for appointments and save time by completing any necessary documentation before arrival.

1. Yet, there is no logout option unless you navigate through to the settings! Literally, there should be a logout spot on every screen to immediately closeout and protect my privacy!Setting up an account can be irritating - the app required I enter a location to find my doctor (city/state/zip) but would not let me set *any* location so it took a long time to sign up.

2. If I'm having this much trouble I feel especially bad for anyone who isn't tech savvy trying to navigate Healow.Horriable. First time user, concept intended great, but ease of access and navigation from what is explained to what really is two different stories.

3. There is no way to know if a message that has been sent to your provider has been read, you have to search to find any pertinent information pertaining to your past visit, and no available online intake forms that I could find.

4. Hold times are shorter.Very difficult to navigate the app! I already have set up an account, but when I go to the app it instructs me how to start an account, but gives me no option to just sign in.

5. Everything is stacked under layers either in the portal or the profile and unless you spend an exorbitant amount of time in the app to know where everything is located, it is a waste of time to use vs picking up the phone and calling.

6. I've spent way too much time trying to navigate this app, but between the crashes/dead ends it's nearly impossible.

7. I tried several times to no progress each time! I still do not have my lab results! Highly frustrated!Helpful app when it works.

8. Cannot navigate anywhere within the app to pay on account, even though it says you can.

9. UPDATE: I tried the app again, but now all my test results show "not available." Even website only shows partial info.

10. Edit... Good luck trying to get additional accounts to attach to the main account (kids).

11. When I installed the app on a second device it required I go through the same process rather than just sign in with my existing credentials which was irritating.

1. Fix healow Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart healow: Restarting the app will resolve most errors.
2. Update the healow App. Here is how:
   1. On Android goto PlayStore » Search for "healow" » Open healow » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for healow » click "UPDATE".
3. Clear healow app cache: Clearing cached data will force your app to retrieve the latest data directly from healow servers.
   1. On Android, goto Settings » Apps » Select "healow" » click Storage » click "Clear Cache".
4. Check healow app permissions. If any of these permissions required to use your device's features are disenabled, healow might not work.
5. Uninstall and reinstall healow. If nothing else has worked, completely uninstall healow then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing healow not working

2. Fix healow Server issues & Internet Connection

1. Check network connection: An unstable Internet will make healow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to healow not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, healow may not be able to connect to the Internet when running in the background.