Contact Vert Customer Service

Why should I report an Issue with Vert: Run & Trailrunning Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vert Run Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My training plan, my coach, and the insanely supportive Vert run community, got me through my first ultra and my first trail marathon and helped me finish strong.

2. Can't recommend these guys and girls highly enough!Have been training with Vert for a while now and the team have always been so amazing at creating and building not only a great training program platform, but a great community as well.

3. I can't use it because i need adjustments to my training and i need to add exercises i do separately but the system won't grab the info from my Garmin or Strava, so I'm finding Strava much more useful so far.The Vert Team - and this app, are absolutely remarkable.

4. The free version is extremely limited and honestly not worth downloading.The app is the perfect link between your Vert.run coach and your training.

5. Definitely recommend installing and giving one of the free programmes a try, but also suggest signing up to one of their plans 👌🏻It's okay, but only if all you do is run, do their cross training and follow their plan.

6. Based on the suggestions of the Vert.run community the app has improved a lot in the last years, it's user-friendly, flexible in adjusting your plan and recently GPS tracking functionality has been added.

7. Until then, I find it's not very usable to track progress.The app provides training plans tailored to your specific goals, from short to ultra distances combined with online coaching.

8. Had good experiences with training for even shorter distances (half marathon and 25k races) and then paid for a plan for my first ultra (40 miles).

9. Lots of encouragement & accountability from the interactions with the coach, and the base plans that the coaches use to tailor your training are solid.

10. Keep up the good work guys in making trail running accessible to everyone!I used Vert.run when I transitioned from mostly running on roads to running and racing on trails instead.

11. This app is just another highlight in what they are doing - the ability to quickly assess your training schedule, adjust it if needed and chat with your coach, is beyond fantastic.

1. Fix Vert Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vert: Restarting the app will resolve most errors.
2. Update the Vert App. Here is how:
   1. On Android goto PlayStore » Search for "Vert" » Open Vert: Run & Trailrunning Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vert » click "UPDATE".
3. Clear Vert: Run & Trailrunning Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from Vert servers.
   1. On Android, goto Settings » Apps » Select "Vert: Run & Trailrunning Coach" » click Storage » click "Clear Cache".
4. Check Vert app permissions. If any of these permissions required to use your device's features are disenabled, Vert might not work.
5. Uninstall and reinstall Vert. If nothing else has worked, completely uninstall Vert then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vert not working

2. Fix Vert Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vert not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vert may not be able to connect to the Internet when running in the background.