Contact AllTrails Customer Service

Why should I report an Issue with AllTrails: Hike, Bike & Run?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AllTrails, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Yes, it will help you find trails you never knew were there, and that's worth 3 stars, but you will be consistently blocked and hounded to upgrade, rendering the free version almost unusable.

2. Maybe focus on making your app work before you add more features.This app is so great! I've been using this app for the last few years, exploring the state I moved to.

3. Ingenious.It navigates something easily, even if you're using the freeware version, haven't paid for the premium (plan on it at some point but with a super busy schedule it's just hard to justify the payment).

4. Super helpful for hiking but trying to contribute to the community can be annoying due to these issues.Giving the free version 3 stars.

5. Cons: kinda wish you could set a travel parameter that doesn't send you into Canada because I live next to the border but eh.Had a subscription to this app that did not auto renew, and being winter, I didn't immediately notice it expired.

6. Free version closes put while you're hiking so you lose your place along the trail while there's no service.

7. I was never sent a notification of any kind to renew, and now that I have, all of my saved maps, trails, activity, etc.

8. Free won't even work friendly.Good app but missing some much needed features.

9. Pros: Easy to navigate, can see honest reviews about the trail, weather forecast for the area, basic outline of the map.

10. I only use the free version and usually screenshot the maps if I'm going somewhere with no signal, and that works well.

11. And the app is cumbersome, with most of the features just as well suited to the website, which does not require installing an intrusive app that slows down your phone.

1. Fix AllTrails Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AllTrails: Restarting the app will resolve most errors.
2. Update the AllTrails App. Here is how:
   1. On Android goto PlayStore » Search for "AllTrails" » Open AllTrails: Hike, Bike & Run » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AllTrails » click "UPDATE".
3. Clear AllTrails: Hike, Bike & Run app cache: Clearing cached data will force your app to retrieve the latest data directly from AllTrails servers.
   1. On Android, goto Settings » Apps » Select "AllTrails: Hike, Bike & Run" » click Storage » click "Clear Cache".
4. Check AllTrails app permissions. If any of these permissions required to use your device's features are disenabled, AllTrails might not work.
5. Uninstall and reinstall AllTrails. If nothing else has worked, completely uninstall AllTrails then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AllTrails not working

2. Fix AllTrails Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AllTrails be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AllTrails not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AllTrails may not be able to connect to the Internet when running in the background.