Published by AllTrails, LLC on Nov 12, 2024

contact AllTrails: Hike, Bike & Run Chat with our AI-based AllTrails Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with AllTrails?



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Why chat with our AI AllTrails Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of AllTrails.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Yes, it will help you find trails you never knew were there, and that's worth 3 stars, but you will be consistently blocked and hounded to upgrade, rendering the free version almost unusable.

2. Maybe focus on making your app work before you add more features.This app is so great! I've been using this app for the last few years, exploring the state I moved to.

3. Ingenious.It navigates something easily, even if you're using the freeware version, haven't paid for the premium (plan on it at some point but with a super busy schedule it's just hard to justify the payment).

4. Super helpful for hiking but trying to contribute to the community can be annoying due to these issues.Giving the free version 3 stars.

5. Cons: kinda wish you could set a travel parameter that doesn't send you into Canada because I live next to the border but eh.Had a subscription to this app that did not auto renew, and being winter, I didn't immediately notice it expired.

6. Free version closes put while you're hiking so you lose your place along the trail while there's no service.

7. I was never sent a notification of any kind to renew, and now that I have, all of my saved maps, trails, activity, etc.

8. Free won't even work friendly.Good app but missing some much needed features.

9. Pros: Easy to navigate, can see honest reviews about the trail, weather forecast for the area, basic outline of the map.

10. I only use the free version and usually screenshot the maps if I'm going somewhere with no signal, and that works well.

11. And the app is cumbersome, with most of the features just as well suited to the website, which does not require installing an intrusive app that slows down your phone.

Steps to Troubleshoot & Fix AllTrails Issues

1. Fix AllTrails Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AllTrails: Restarting the app will resolve most errors.
  2. Update the AllTrails App. Here is how:
    1. On Android goto PlayStore » Search for "AllTrails" » Open AllTrails: Hike, Bike & Run » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AllTrails » click "UPDATE".
  3. Clear AllTrails: Hike, Bike & Run app cache: Clearing cached data will force your app to retrieve the latest data directly from AllTrails servers.
    1. On Android, goto Settings » Apps » Select "AllTrails: Hike, Bike & Run" » click Storage » click "Clear Cache".
  4. Check AllTrails app permissions. If any of these permissions required to use your device's features are disenabled, AllTrails might not work.
  5. Uninstall and reinstall AllTrails. If nothing else has worked, completely uninstall AllTrails then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AllTrails not working


2. Fix AllTrails Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AllTrails be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AllTrails not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AllTrails may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Debbie Enfinger

Please cancel my subscription. It was set to automatically renewal and I did not intend to do that. Thanks.