Contact Yandex.Direct Customer Service

Why should I report an Issue with Yandex.Direct?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Yandex Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Inspect detailed statistics for your account, campaigns, ad groups, ads and keywords in graphs and tables, and custom choose what data to view and for what time period.

2. Browse a notifications feed that lists campaign events, and contains information on your clicks and impressions, such as position, CTR, and moderation results.

3. Add funds to your account with a credit card, with Yandex. Money, or get a Yandex.

4. Launch and stop whole ad campaigns, individual ads, or even keywords.

5. View the status of your shared account’s funds in Summary.

6. Direct payment code for your account to use at ATMs and payment terminals.

7. You can also make deferred payments, or reallocate funds between ad campaigns.

8. Direct ad campaigns on the go whether you are an independent advertiser or agency.

9. Automatically calculate bids for the traffic volume or network audience coverage you want.

10. Set a common bid for all keywords, or allocate separate bids for each keyword.

11. See your account’s main performance indicators in Summary.

1. Сам директ рисует фейковые звонки, фактически никаких звонков на рекламируемый номер не было.

2. Сумма пополнения счета не включает НДС.

3. Way better compared to Google's.Guys, U rock!Не вижу кампании1.

4. Не загружается ни через wifi, ни через 4g.

5. Для пополнения на 10 к надо оплатить 12.

6. This app is nothing more than a reporting dashboard.Great app, and fantastic support.

7. То есть сервис бесполезен.

8. Advertised features aren't there.

9. It claims to be able to top up your account, but it can't.

10. Забрали промокод.

11. Вывод: дно.

1. Fix Yandex.Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Yandex.Direct: Restarting the app will resolve most errors.
2. Update the Yandex.Direct App. Here is how:
   1. On Android goto PlayStore » Search for "Yandex.Direct" » Open Yandex.Direct » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yandex.Direct » click "UPDATE".
3. Clear Yandex.Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from Yandex.Direct servers.
   1. On Android, goto Settings » Apps » Select "Yandex.Direct" » click Storage » click "Clear Cache".
4. Check Yandex.Direct app permissions. If any of these permissions required to use your device's features are disenabled, Yandex.Direct might not work.
5. Uninstall and reinstall Yandex.Direct. If nothing else has worked, completely uninstall Yandex.Direct then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Yandex.Direct not working

2. Fix Yandex.Direct Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Yandex.Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Yandex.Direct not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Yandex.Direct may not be able to connect to the Internet when running in the background.