Contact QIWI Wallet Customer Service

Why should I report an Issue with QIWI Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of QIWI Bank JSC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pay for everyday services with minimal fee using your phone balance. • Save templates of your payments and money transfers.

2. QIWI Wallet is a simple way to transfer money, receive payments and pay for services around the world.

3. Top up the wallet balance with no fee: with bank card, via online banking, in ATMs, by cash in QIWI Terminals and more.

4. Regular invoices: communal services, commercial TV, digital & landline phone and other city services.

5. You may also top up the wallet with less fee using your phone balance.

6. Install QIWI Wallet and free yourself for the essential.

7. Entertainment: games, digital content, online shopping, cinema, booking and more.

8. Social services: traffic fines, parking, school meal & extra education, taxes, etc.

9. Your wallet on all your devices: iPhone, iPad, iPod.

10. Only the phone number is required for registration.

11. Why do 16,2 million people trust our payment service?

1. There should be a warning that I'm supposed to be a russian citizen to deposit money in my qiwi wallet,plus what's the point when you can deposit money without a document but to withdraw it needs documents,it doesn't make senseThe account was immediately blocked after my first attempt to make a transfer.

2. I deposited about 2000 rubles in qiwi wallet but I can't withdraw it back and I'm not a russian citizen, I don't understand russian and I can't change the language.

3. Unfortunately after money was transferred I cannot proceed because it is asking for identification which restricted me from paying the vpn because i'm not a russian citizen.

4. You will need to pass 'identification' in order to be allowed to SEND YOUR OWN MONEY FROM YOUR OWN WALLET.

5. There should be an option to ask the citizenship before taking the money from my sberbank account.they block the wallet for no reason and do not return the money.

6. There are lots of helpful icons for topping up another wallet or transferring money.I have used qiwi wallet for about 3 years.

7. The only downside is the commission for transfers from/to other banks and commission for cash withdrawal.Once you put money to your wallet, you think that you can use it.

8. don't use these scammers.Easy to manage and to use (QIWI cards are accepted in many places, it's easy to pay online with the virtual card in case the wallet is not listed as a payment option.

9. I made an account and deposited money for the purpose of paying online services abroad like vpn.

10. Be prepared to physically go to a QIWI office and fill out forms, which need to be assured by a certified notary.

11. If you are not located in Russia, you should forget your money.

1. Fix QIWI Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart QIWI Wallet: Restarting the app will resolve most errors.
2. Update the QIWI Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "QIWI Wallet" » Open QIWI Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for QIWI Wallet » click "UPDATE".
3. Clear QIWI Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from QIWI Wallet servers.
   1. On Android, goto Settings » Apps » Select "QIWI Wallet" » click Storage » click "Clear Cache".
4. Check QIWI Wallet app permissions. If any of these permissions required to use your device's features are disenabled, QIWI Wallet might not work.
5. Uninstall and reinstall QIWI Wallet. If nothing else has worked, completely uninstall QIWI Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing QIWI Wallet not working

2. Fix QIWI Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make QIWI Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to QIWI Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, QIWI Wallet may not be able to connect to the Internet when running in the background.