Published by First Digital Finance Corporation

Report an issue with BillEase.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with BillEase — Buy Now, Pay Later. Easy Shopping Utang?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of First Digital Finance Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

BillEase Customer Insights

1. To all the borrower of this lending app.... as you see my above message is indeed Billease a helpful loan app fast and easy it really depends on how you deal with the agreement it simply just make sure you can pay on time it will make you're bill at ease.Been trying to sign up but it is not allowing me to sign up.

2. IT HAPPENS TWICE, i emailed their customer service but nothings happens, no solution at all!! Is that what happens on your customer with good credit record??!Using it to pay is instead easy.

3. Thanks Update They fixed the issue and I've been using this for 6 months and this app is legit and easy to use.

4. WORST SUPPORT BY FAR!!Very bad customer service, i have a problem on my account because i already paid it in FULL, but it doesn't reflect back to my available limit.

5. I have been using this app for quite a while now and during that time, i have grown to love the service overall.

6. The initial experience with the system can be frustrating but as you go on and unlock things, you will realize that BillEase have an almost perfect system far superior to any other platform out there right now.

7. Not sure if I will use this again for another round of bills payment.Took one month, kept asking to provide proof of billing which I already sent numerous times.

8. At first I doubt this app that I'm having the thought that it might be the same from most of the apps alike, but I was wrong and they proved to me by approving my acount without hassle.

9. You need money, or need to buy something but cannot afford it? Well BillEase is your partner for your shopping.

10. It's also easy to apply for loan , you'll receive a response within just few minutes of applying.

11. I made an advance payment last May, until now this has mot been processed.

Steps to Troubleshoot & Fix BillEase Issues

1. Fix BillEase Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BillEase: Restarting the app will resolve most errors.
  2. Update the BillEase App. Here is how:
    1. On Android goto PlayStore » Search for "BillEase" » Open BillEase — Buy Now, Pay Later. Easy Shopping Utang » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BillEase » click "UPDATE".
  3. Clear BillEase — Buy Now, Pay Later. Easy Shopping Utang app cache: Clearing cached data will force your app to retrieve the latest data directly from BillEase servers.
    1. On Android, goto Settings » Apps » Select "BillEase — Buy Now, Pay Later. Easy Shopping Utang" » click Storage » click "Clear Cache".
  4. Check BillEase app permissions. If any of these permissions required to use your device's features are disenabled, BillEase might not work.
  5. Uninstall and reinstall BillEase. If nothing else has worked, completely uninstall BillEase then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BillEase not working


2. Fix BillEase Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BillEase be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BillEase not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BillEase may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Good day! I want to request for account deletion under my name because I want to sign up again to use the application. It always say i have an account but if I sign in using the account mention it says the account is deleted. I try to sign up a new one but it says i have already an account..please help because i want to use this good apps. Thank you

    — by Sarah Marie Tabora 2 weeks ago

  • hindi ko na po ma open acc ko

    — by Lea sabit 4 weeks ago

  • Ilang beses nakong mag try na marecover ko yung account ko Pero hindi kona maibalik nag create naman ako ng bago ayaw din ano b dapat Kong gawin?

    — by Alfredo Sanchez 1 month ago

  • I just created my account and entered the wrong email address while finishing my application. Now, I cannot open my account unless I used that email address.

    — by Melody Tolentino 1 month ago

  • Please delete my account I enter wrong celpone number. Thank you

    — by Airen Constantino 2 months ago

  • I can’t use the app because of trying to make 3 accounts. I just want to use the app for loan purposes. I hope this concern will be resolve. Thank you.

    — by Migue Jay L. Frangolin 2 months ago

  • I can’t use the app because of trying to make 3 accounts. I just want to use the app for loan purposes. I hope this concern will be resolve. Thank you.

    — by Migue Jay L. Frangolin 2 months ago

  • Gd day po.paano ko po mblik yong account kp ni billease na delete kasi ang apps.at nkalimotan kona po ang email add ko at password.tnx may hulugin pa ako dun hindi kona ma open po pa help po tnx

    — by Lourdes tolomia 3 months ago

  • I want delete my acct to fill out me again because my acct not access i cant delete my acct for access me again

    — by Johnely Galicia Dejuan 3 months ago

  • How to delete my billease account? I'm not interested anymore I want it to be removed. Thank you

    — by Ryzthel Belano 3 months ago

  • Can i request to delete all account connected to my cellphone number?

    — by Norvie Grace Amaquin 4 months ago

  • Hi! I cannot access my billease account. I tried logging into for many time and “invalid username/password” is showing up. I just created my account and got approved when I filled out all the information needed. Please help. Thank you

    — by Kezia Linejan 4 months ago

  • Good day,

    Please help me regarding my concern about my Billease account. The linked email has been deleted. I also can't recover that email account.


    DETAILS NEEDED
    NAME: Josephine Rosales
    NUMBER: 09298121304

    Hoping to hear from you as soon as possible.

    Thank you,

    — by Josephine Rosales 4 months ago

  • Good Day!! i would like to delete my account in billease
    . thank you

    — by Rechell Salem Craskit 5 months ago

  • I want to activate my account

    — by Ressa Mae Alegado 5 months ago

  • Already had my account.. but when i open it it says invalid email/Password even though its all correct

    — by Acxela Visagar 5 months ago

  • I would like to ask about my account i cannot access

    — by Marimar Buela Chavez 6 months ago

  • How to activate back my acount

    — by Jose drexell ramos 7 months ago

  • Please delete my account due to multiple users. Thanks!

    — by Mariel Oyanib 7 months ago

  • I really can't log in my previous acc then i try to make a new one but its says that i already have an account

    — by Emmanuel Domingo 8 months ago

  • I want to delete and remove my information in this App.

    — by Jenie lyn 8 months ago

  • I would like to delete my billease account since i am not able to use it. I requested to delete my account with a clear payments. I hope youll consider this request to do it so as fast as it can. Thanks.

    — by Angela 8 months ago

  • Hello, I made a mistake on making an account in billease. Can I delete it? It is stated in Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request. Thank you

    — by Jaymarie Bunda 8 months ago

  • how can I change my password, I really need it right now.

    — by Jose rolly Baldosa 8 months ago

  • my account is not open because i forgot my password and email

    — by Jose rolly Baldosa 8 months ago

  • I want to delete my Billease account because I put our old address in my BillEase Account.

    — by Redmund Mandanas 8 months ago

  • I would like to request to delete my Billease account since I am no longer interested in using the app.
    contact number 09971405612 and email add: lumantaomae@redacted
    Thanks!

    — by cherry mae bohol 8 months ago

  • I would like to request to delete my Billease account since I am no longer interested in using the app.
    contact number 09971405612 and email add: lumantaomae@redacted
    Thanks!

    — by cherry mae bohol 8 months ago

  • i want to delete my acc here in billease

    — by Princess Lovely A. Versoza 8 months ago

  • Hi good afternoon, I would like to request to please delete my account permanently. It just happend I was curious but now that I applied I think I don't need it that much so I would like to ask for your consideration to please delete.

    — by Stephanie 8 months ago

  • I want to delete my account. I dont want my information to be stored in any platform. as per law ;

    Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

    Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

    — by John Dominic Villaflor 8 months ago

  • Good day. I am requesting to delete my account in BILLEASE. "right to erasure". I don't have any debt. And asking for your consideration in this matter. Thank you

    — by RITCHIELYN DAWN VERBA 9 months ago

  • I want to delete my partner's account. Named Neil John Alquizar thank you

    — by Nakee Ratunil Balog 9 months ago

  • I have no access to my old gmail accout how can i log in

    — by Lovely Joy Melgar 9 months ago

  • cant receive reset password from Billease

    — by Lorna F. 9 months ago

  • I Want to delete my Account in billease I already Complete all the payments . I dont want to have loans again .

    — by Faye 9 months ago

  • I cant open my account

    — by Jillrey De los reyes 9 months ago

  • I want to request to delete my account. As i am trying to modify my account i cannot edit.

    — by Mitzi Villaseñor 9 months ago

  • Hi, I want to delete the zpt*****gmail.com, that is not my email someone use my Information to make an account.

    — by Renz Gabriel Olanoza 9 months ago

  • Please delete my billease account 0929-964-7717. I am no longer using billease.

    — by Czarina Daniel 9 months ago

  • Kindly cancel and delete my BillEase account. I have never and had no pending loan application!

    — by Ayesha Amairomag 9 months ago

  • Please delete my account. Active account

    — by Boyet s ponce 9 months ago

  • Please delete my active account. All active account please

    — by Boyet s ponce 9 months ago

  • I would like to request to delete my Billease account since I am no longer interested in using the app. Thanks!

    — by mykeezel gonzales 10 months ago

  • To change my information and number

    — by Danissa Mae Abellera 10 months ago

  • Good day! I would like to delete my account here in Billease. I just got curious about this app "Buy now, Pay later" thing but I learned that the only amount that i would get is not the exact amount that Billease released to me. I hope you would grant my wish to delete my account. Thank you

    — by Maria Jiezel Jacinto 10 months ago

  • please delete my billease account 09239691139. I am no longer using billease

    — by jessalyn david 10 months ago

  • I want to delete my account in billease

    — by ROMMEL B. BALLANO 10 months ago

  • I want to delete my billease account

    — by Shelby anne magallon 10 months ago

  • Kindly delete my billease account

    — by Harold jake Lantoria 10 months ago

  • Good day. I would like to request to delete my account as I am no longer interested in using or availing the service. Thank you.

    — by Marry rose Del mundo 10 months ago

  • I feel that I currently have no requirement to utilize BillEase, therefore kindly remove/delete my account for me. Thank you

    — by Paula Kate De La Pena Villamor 10 months ago

  • Delete Account

    — by Ariane Mei Paredes 10 months ago

  • I would like to cancel because i cannot use my account because of the internet connectivity in our town

    — by Jason Pastor 10 months ago

  • Please delete my billease account 09950696889, email ruszelleborja00@redacted, i want to register again to my updated document.

    — by Violeta M. Borja 10 months ago

  • Please delete my account can't help me.

    — by Jonathan Nudalo 10 months ago

  • I can't use my billease account due to some problem. Thankyou

    — by Jonathan Nudalo 10 months ago

  • I can't use my billease account due to some problem. Thankyou

    — by Jonathan Nudalo 10 months ago

  • Good day. I would like to request to delete my account as I am no longer interested in using or availing the service. Thank you.

    — by Marivel Gozo 11 months ago

  • Kindly delete my account on billease thank you.

    — by Jesmar 11 months ago

  • Good day! I am submitting this request to fully delete my account in BillEase because there is no use of me. Thank you. And i dont want also want to register my updated details because there is no use of me.

    Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

    Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500

    — by Gerald E. Orale 11 months ago

  • Good day! I am submitting this request to fully delete my account in BillEase because I want to make new one in my new email. And my information there is not updated, i want to register my updated details. Thank you!

    — by Gerald E. Orale 11 months ago

  • Incorrect input data

    — by Kirsha Mae Castillo 11 months ago

  • I want to delete my billease account now because I don't need it anymore. Please delete it as soon as possible. Thank you!

    — by Joushua Russell Baro 11 months ago

  • PLEASE DO CANCEL MY ACCOUNT IN BILLEASE I DONT HAVE ANY CREDIT FROM THAT COMPANY THANKS

    — by RHONNA AGAPITO 11 months ago

  • I would like to delete my account connected to my mobile number 09610987338
    Because i cannot create a new one .

    — by Wadzfaina Salih 11 months ago

  • I need to cancel my billease account because it's no use for me. I sent all my accurate docs to support my request but still I wasn't been approved at all. This need to be deleted asap. Thanks!

    — by Michale Perez 11 months ago

  • I can't apply

    — by Violeta A. Azucena 11 months ago

  • Account Deletion Request:
    Good day! I am submitting this request to fully delete my account in BillEase because I want to make new one in my new email. Thank you!

    — by Sweetzell Marie M. Cagtang 11 months ago

  • GDPR Please delete my account

    — by ramoncito concepcion 11 months ago

  • Please delete my billease account 09265373088 email ramoncitoconcepcion28@redacted i want to register again to my updated document

    — by ramoncito concepcion 11 months ago

  • Please delete my account permanently.

    — by Mariel Monsanto 11 months ago

  • Hello! I'd like to delete the account connected to my mobile phone number:

    0998 927 7238

    The reason is because I'd like to add this number to an already existing account. And I can't do that without removing that number from the old account that I can't access anymore.

    — by Izza Mae De Guzman 11 months ago

  • Delete my account now thank you

    — by Jamaica karla Gelongo 11 months ago

  • Please delete my account because i can't apply for the loan.

    Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

    Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

    — by Avon Faith Magdaraog 11 months ago

  • Please delete my account because I can't apply for the loan.

    — by Avon Faith Magdaraog 11 months ago

  • I prefer to cash the tablet. I dont like to make installment

    — by Jennifer Andres 11 months ago

  • I want to delete my old billease account because I no longer know the email address and contact information that is there, I want to register a new account.

    — by Jimmly Gedor 11 months ago

  • Delete q nlang PO account q,d q PO Kya mapalitan gcash #

    — by Girlyn buag 1 year ago

  • i want to delete my account i dont need it

    — by Camela Talisic 1 year ago

  • I can't use this, I'm not employed I only have self employed and my small business I can't apply on your up. Waste of time.

    — by ALRO JOHN MERCADO 1 year ago

  • I would like to delete my account in Bill ease because I want to correct my information. Thankyou!

    — by Niña Kathleen Sora 1 year ago

  • I want to delete this email Butterm1@redacted so that my main email will be approve my application.

    — by Hannah Mae 1 year ago

  • I want to cancel or deactivate my account since I cannot use it due to personal reasons

    — by Melissa B. Catimo 1 year ago

  • I don't know how to use this apps. And also I've change my mind to not use this apps thank you for understanding and sorry for bothering you

    — by Reynaldo 1 year ago

  • I don't know how to use this apps. And also I've my mind to not use this apps thank you for understanding and sorry for bothering you

    — by Reynaldo 1 year ago

  • GDPR law please can you delete I'm not using this apps anymore thank you

    — by Darwin servanda 1 year ago

  • Delete my account please

    — by Maria Concepcion Ragasa 1 year ago

  • Hi, I tried to apply for a loan but keep saying that I need to ise my registered email address which I need to change now. How to change my email address so that there will be no duplicate account.

    — by Mary Grace Parañal 1 year ago

  • I would like to cancel may billease account because i may not be able to use it in the future

    — by Liza Robea Rabo 1 year ago

  • May account was dual and hacked

    — by John Carlo Macam 1 year ago

  • I want to delete my acxount due to some personal reasons. Thnks in advance

    — by Jaira Ochada Ganancias 1 year ago

  • I would like to delete my account. Bacause I can't access my new account and it's linked on my bank accounts. I probably use my new account. Hoping that you can help me deactivate this account my full name is Anthon Louie T. Masangcay using l0uieanthon@redacted.
    Thank you so much Billease.

    Under GDPR.

    — by Anthon Louie T. Masangcay 1 year ago

  • delete my email account link in my billease account

    — by jemma gayola 1 year ago

  • I want to delete my information cause every time i applied automatic failed. Useless, to use the app. Thank you

    — by Gesebel Villalobos 1 year ago

  • Panu Po idelete Ang account s billease KC di ko Po maopen forgot password Po,nkalimutan ko npo password ko.magplit n sna Ako bago.thnk u

    — by Joy Rodriguez Benedicto 1 year ago

  • Please do delete my Billease account. Its useless for me coz i will not use it

    — by Jun francis toledo 1 year ago

  • Request deletion of BillEase account under GDPR or CCPA.

    — by Diane Maurillo 1 year ago

  • I want to delete this account, because i need to reset my identity, i need to correct my other information thank you!

    — by King Arnold Nicolas 1 year ago

  • i would like delete may account in billeise

    — by Shanell 1 year ago