Published by John Hancock Life Insurance

contact MyLifeNow - JHRPS Chat with our AI-based MyLifeNow Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MyLifeNow?



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Why chat with our AI MyLifeNow Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MyLifeNow.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. this app does function well and is user friendly but pointless if you can't log on.This app doesn't even complete login! It just constantly loads.

2. Make it work or remove "Android App on Google Play" from the website.For being a multi billion dollar company you think they would have a better app than this garbage especially when it handles people finances.

3. It's terribly sloppy.App won't even open most of the time, and when it does it just loads and loads and never fully opens.

4. I know fidelity and other competitors have a much more useful application.Can't log in from the app because it often doesn't recognize passwords., I have to constantly reset password.

5. Don't waste your time with this App.Doesn't work half the time.

6. A complete waste of time and space!This is app is garbage.

7. The app becomes stuck on the log-in screen, and the page never loads.

8. I don't know why would they force to install app which doesn't work.

9. The app is garbage and doesn't even open.

10. I've had this app downloaded for a couple of months now and I've NEVER been able to gain access through it.

11. I deleted it multiple times, reinstalled, and then even waited months before downloading again to see if they fixed the issues.

Steps to Troubleshoot & Fix MyLifeNow Issues

1. Fix MyLifeNow Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyLifeNow: Restarting the app will resolve most errors.
  2. Update the MyLifeNow App. Here is how:
    1. On Android goto PlayStore » Search for "MyLifeNow" » Open MyLifeNow - JHRPS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyLifeNow » click "UPDATE".
  3. Clear MyLifeNow - JHRPS app cache: Clearing cached data will force your app to retrieve the latest data directly from MyLifeNow servers.
    1. On Android, goto Settings » Apps » Select "MyLifeNow - JHRPS" » click Storage » click "Clear Cache".
  4. Check MyLifeNow app permissions. If any of these permissions required to use your device's features are disenabled, MyLifeNow might not work.
  5. Uninstall and reinstall MyLifeNow. If nothing else has worked, completely uninstall MyLifeNow then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyLifeNow not working


2. Fix MyLifeNow Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyLifeNow be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyLifeNow not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyLifeNow may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!