Contact My Doctor Online (NCAL Only) Customer Service

Why should I report an Issue with My Doctor Online (NCAL Only)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kaiser Permanente to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The My Doctor Online app is for Kaiser Permanente Northern California members. • Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests. • Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more. • Schedule and manage primary and specialty appointments for you and your family. • View test results and other information in your medical record.

2. It’s simple and convenient to get personalized health reminders and information from your doctor.

3. Manage care for you and your family in one convenient place.

4. To get started, download and launch the app. Sign-in with your kp. org user ID and password.

5. A Northern California member without a kp. org user ID and password can register from the app – just tap “Sign-In Help. ” Once you sign-in, enable app notifications.

1. Many times I have drafted an email to my doctor only to find out that the email didn't go through because of network connection issues! Your App has all the right features, but that really doesn't matter if it fails on follow through!Please stop notifying me that the session has timed out! This isn't the 90's and most designers (and users) have figured out that signing into a secure application requires signing into the secure application and not simply bringing it up again.

2. Please rearrange and see how people actually might use the app rather than designed by somebody who's never seen a doctor.What's going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors ("We can't retrieve your data at this time.

3. How about a simple value/range on each one? If the doctor makes the same comment to all test results with a single click, why can't I clear all those notifications with a single tap? Why are there two back buttons on a test result and both work differently? Tapping on Health Reminders gives me the top reminder not the list and tapping back gives me the list.

4. Went immediately to my tablet and was able to fill it on the website without problem.Kaiser doesn't address the subject you are looking for, both in the apps and the telephone scripts.

5. It doesn't matter if I'm using cell service or WIFI, it is SLOW! I'm able to log into the Kaiser website and read my email before the app brings up the home page.

6. It crashes and logs you out regularly, I'd rather just talk on the phone, it takes less time to navigate the phone tree with how much it logs you out and won't let you access things.

7. Aldo I keep trying to fill out the questionnaire but the link breaks.Too often the App doesn't make connection to the Kaiser Permanente network.

8. it will log me in when I manually enter my password, however the "loading data" takes minutes and minutes to load and sometimes it will say that it couldn't update everything.Keyboard and voice to text do not automatically capitalize at start of sentence.

9. doesnt load half the time, takes 30 seconds for each page if it doesWorks great for what it's designed to do except for the audio.

10. Tried from my Samsung Galaxy phone and my Samsung tablet (before and after upgrade to Android 11), sometimes it works and other times the audio on both sides is non-existent.

11. On tbe phone they keep repeating ad nausium wordy scripts designed to annoy you into hanging up.

1. Fix My Doctor Online (NCAL Only) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Doctor Online (NCAL Only): Restarting the app will resolve most errors.
2. Update the My Doctor Online (NCAL Only) App. Here is how:
   1. On Android goto PlayStore » Search for "My Doctor Online (NCAL Only)" » Open My Doctor Online (NCAL Only) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Doctor Online (NCAL Only) » click "UPDATE".
3. Clear My Doctor Online (NCAL Only) app cache: Clearing cached data will force your app to retrieve the latest data directly from My Doctor Online (NCAL Only) servers.
   1. On Android, goto Settings » Apps » Select "My Doctor Online (NCAL Only)" » click Storage » click "Clear Cache".
4. Check My Doctor Online (NCAL Only) app permissions. If any of these permissions required to use your device's features are disenabled, My Doctor Online (NCAL Only) might not work.
5. Uninstall and reinstall My Doctor Online (NCAL Only). If nothing else has worked, completely uninstall My Doctor Online (NCAL Only) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Doctor Online (NCAL Only) not working

2. Fix My Doctor Online (NCAL Only) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Doctor Online (NCAL Only) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Doctor Online (NCAL Only) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Doctor Online (NCAL Only) may not be able to connect to the Internet when running in the background.