Contact Consult Customer Service

Why chat with our AI Consult Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Consult.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I have a minor eye infection and just needed an optical antibiotic - didn't want to risk COVID exposure going to a clinic (and put strain on the health system).

2. I have a minor eye infection and just needed an optical antibiotic - didn't want to risk COVID exposure going to a clinic (and put strain on the health system).

3. After downloading the app, answering some basic background information regarding health, and then payment I was in line to speak with a provider.This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache.

4. Quick visits (only usually 15 minutes or less) that allow you to receive medical care while maintaining your busy life.Amazing app.

5. Quick visits (only usually 15 minutes or less) that allow you to receive medical care while maintaining your busy life.

6. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than 30 minute wait time.Excellent telemedicine app during these times.

7. This app is excellent - interface is easy to use, with notifications and took like less than 5minutes).

8. This app is excellent - interface is easy to use, with notifications and took like less than 5minutes).

9. It took like half an hour to install the app, register myself and assigning a personal doctor to me.

10. No unnecessary registrations, no credit card required and the chat with the doctor was very smooth.

11. Many thanksThe doctor which I was assigned was really helpfull, nice and answered each one of my questions really fast.

1. Fix Consult Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Consult: Restarting the app will resolve most errors.
2. Update the Consult App. Here is how:
   1. On Android goto PlayStore » Search for "Consult" » Open Consultbydoc -- online doctor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Consult » click "UPDATE".
3. Clear Consultbydoc -- online doctor app cache: Clearing cached data will force your app to retrieve the latest data directly from Consult servers.
   1. On Android, goto Settings » Apps » Select "Consultbydoc -- online doctor " » click Storage » click "Clear Cache".
4. Check Consult app permissions. If any of these permissions required to use your device's features are disenabled, Consult might not work.
5. Uninstall and reinstall Consult. If nothing else has worked, completely uninstall Consult then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Consult not working

2. Fix Consult Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Consult be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Consult not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Consult may not be able to connect to the Internet when running in the background.