Contact Consult Customer Service

Why should I report an Issue with Consultbydoc -- online doctor ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Consult By Doctor to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Consultbydoc is an online doctor consultation app that gives you on-demand access to an online specialist doctor via a secure call & chat from the comfort of your home.

2. All our specialist doctors (including MD/MS) are registered with the Medical Council of India or other state medical councils and societies as applicable.

3. PLEASE NOTE WE HAVE NO TIE UP WITH ANY PHARMACY AND MEDICAL INSURANCE. we do not fax or email any prescription to pharmacy as it is a private chat between doctor and patient and the administrators of this mobile application has no access to it.

4. With an average wait time of just a few minutes, Consultbydoc gives you quality, real-time medical care when you need it.

5. Consultbydoc allows you to see a qualified doctor, without the need to travel.

6. Consultbydoc can be used for medical NON EMERGENCY consultations where a physical examination is not required.

7. Up to 80 percent of health issues can be resolved by teleconsultation. we have Best doctors from Top hospitals of India.

8. CALL CONSULTATION FACILITY IS NOT AVAILABLE FOR PATIENTS OUTSIDE INDIA.

9. OUR TEAM OF DOCTORS ARE AVAILABLE BETWEEN 9AM TO 9 PM (INDIAN STANDARD TIME).

10. This is an excellent service for you and your family to use if you need to see a doctor straight away.

11. The platform is managed by Specialist doctors themselves.

1. I have a minor eye infection and just needed an optical antibiotic - didn't want to risk COVID exposure going to a clinic (and put strain on the health system).

2. I have a minor eye infection and just needed an optical antibiotic - didn't want to risk COVID exposure going to a clinic (and put strain on the health system).

3. After downloading the app, answering some basic background information regarding health, and then payment I was in line to speak with a provider.This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache.

4. Quick visits (only usually 15 minutes or less) that allow you to receive medical care while maintaining your busy life.Amazing app.

5. Quick visits (only usually 15 minutes or less) that allow you to receive medical care while maintaining your busy life.

6. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than 30 minute wait time.Excellent telemedicine app during these times.

7. This app is excellent - interface is easy to use, with notifications and took like less than 5minutes).

8. This app is excellent - interface is easy to use, with notifications and took like less than 5minutes).

9. It took like half an hour to install the app, register myself and assigning a personal doctor to me.

10. No unnecessary registrations, no credit card required and the chat with the doctor was very smooth.

11. Many thanksThe doctor which I was assigned was really helpfull, nice and answered each one of my questions really fast.

1. Fix Consult Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Consult: Restarting the app will resolve most errors.
2. Update the Consult App. Here is how:
   1. On Android goto PlayStore » Search for "Consult" » Open Consultbydoc -- online doctor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Consult » click "UPDATE".
3. Clear Consultbydoc -- online doctor app cache: Clearing cached data will force your app to retrieve the latest data directly from Consult servers.
   1. On Android, goto Settings » Apps » Select "Consultbydoc -- online doctor " » click Storage » click "Clear Cache".
4. Check Consult app permissions. If any of these permissions required to use your device's features are disenabled, Consult might not work.
5. Uninstall and reinstall Consult. If nothing else has worked, completely uninstall Consult then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Consult not working

2. Fix Consult Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Consult be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Consult not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Consult may not be able to connect to the Internet when running in the background.