Contact Kaiser Permanente Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Kaiser Permanente.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Only good thing about the app is that it shows upcoming appointments and messages (even though most messages are regarding test results and I can't view those....). I would not recommend this app if you want to see test results or your medical records.The app is helpful in doing things like managing appointments and checking test results, but messaging is terrible, as are the functions that force you to go to the website anyway.

2. It's only useful for reading alarming messages and test results, leaving you suffering from anxiety, wondering what's going on (if you can log in).Emailing on the app from an Android is horrendous! My screen is 5x3 but app won't let me to see what I'm typing/editing.

3. What is going on with this thing? Wish they'd fix it because I did like the app before it had all these issues.I can't view test results or medical records.

4. I can't send any direct messages on the app for some reason because it always gives me an error and the 3 filed attachment limit is very irritating and inconvenient.Slow to load, difficult to navigate, and unintuitive.

5. Messaging is terrible because there is a banner at the top that pushes the message body down so only one line appears above the keyboard and you have to hide the keyboard in order to move the cursor or edit text.The inbox has all mail or your.

6. Sometimes it does either or both, randomly, after having been working just fine for most of a session, making it impossible for me to login, finish booking an appointment, order medication, or try to email my doctor.

7. It takes an hour to do simple messages as you have to get out to read what you've written!It's good for checking your prescriptions and is somehow more reliable than the desktop site, but there are still a lot of problems.

8. The second issue is when sending a message to a doctor I have lost messages with no indication that anything went wrong.This app is a mess.

9. When I try to highlight/edit I end up only being able to highlight the whole thing and can't find where I'm trying to edit.

10. Imagine how much time for your users and MONEY Kaiser would save if they made the app functional.On the whole this is an easy to use app.

11. It doesn't show you new messages, only a notification that there's a new one in your mailbox.

1. Fix Kaiser Permanente Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kaiser Permanente: Restarting the app will resolve most errors.
2. Update the Kaiser Permanente App. Here is how:
   1. On Android goto PlayStore » Search for "Kaiser Permanente" » Open Kaiser Permanente » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kaiser Permanente » click "UPDATE".
3. Clear Kaiser Permanente app cache: Clearing cached data will force your app to retrieve the latest data directly from Kaiser Permanente servers.
   1. On Android, goto Settings » Apps » Select "Kaiser Permanente" » click Storage » click "Clear Cache".
4. Check Kaiser Permanente app permissions. If any of these permissions required to use your device's features are disenabled, Kaiser Permanente might not work.
5. Uninstall and reinstall Kaiser Permanente. If nothing else has worked, completely uninstall Kaiser Permanente then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kaiser Permanente not working

2. Fix Kaiser Permanente Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kaiser Permanente be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kaiser Permanente not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kaiser Permanente may not be able to connect to the Internet when running in the background.