Published by BNP Paribas S.A. Niederlassung Deutschland on Jul 15, 2024

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Why should I report an Issue with Consors Finanz Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BNP Paribas S.A. Niederlassung Deutschland to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Consors Finanz Mobile Banking

1. Genießen Sie jederzeit volle Transparenz und maximale Sicherheit. ★ So individuell wie Sie: Kreditkarten- und Kontoeinstellungen mobil ändern. ★ Der mobile CashClick: Unterwegs spontan Geld aufs Girokonto überweisen. ★ Immer und überall Ihr Konto im Blick. 24 Stunden täglich, an jedem Ort der Welt. ★ Echtzeit-Anzeige Ihres aktuellen Kontostandes, vorgemerkter Umsätze und Push-Mitteilungen. ★ Maximale Sicherheit Durch persönliche Authentifizierung beim Login und starke Verschlüsselung. ★ Self-Services: Persönliche Daten aktualisieren, Rückzahlung anpassen, Kontoauszüge einsehen, Dokumente hochladen, Limiterhöhung beantragen, Kontakt aufnehmen für Fragen, Änderungsmitteilungen oder Feedback und vieles mehr. - Die App funktioniert mit Android 5. 0 oder höher. - Sie benötigen ein Kreditkartenkonto der Consors Finanz.

2. Mit dem CONSORS FINANZ Mobile Banking haben Sie Ihre Kreditkarte rund um die Uhr im Griff und können unterwegs Ihren Verfügungsrahmen prüfen und darüber verfügen.

3. Sie können Beta-Tester werden und uns helfen, unser Mobile Banking noch stabiler und besser zu machen.

4. Falls Sie noch keines besitzen, können Sie dieses direkt von der Login-Seite der App beantragen ("Noch kein Kunde? ").

5. Das Produktportfolio umfasst Ratenkredite, Kartenprodukte mit Verfügungsrahmen und endfällige Kredite sowie in Zusammenarbeit mit Kooperationspartnern ergänzende Versicherungs- und Zusatzprodukte.

6. Im Unternehmensfokus steht die Vergabe von Konsumentenkrediten, insbesondere die Absatzfinanzierung im Einzel- und Onlinehandel sowie in den Auto-, Caravan- und Motorradhäusern.

7. Consors Finanz ist eine Marke der internationalen BNP Paribas Gruppe.

8. Vertriebspartner sind Handelsunternehmen jeder Größe, Banken und Versicherungen.

9. Wir gehören zu den führenden Consumer-Finance-Anbietern in Deutschland.

10. Als Mitglied des Bankenfachverbandes haben wir uns dazu verpflichtet, den strengen Verhaltensregeln der verantwortungsvollen Kreditvergabe von Verbraucherkrediten zu folgen.

Consors Finanz Customer Insights

1. For example, Mein Limit + is a useless feature, you apply for it and nothing happens despite the message 'takes 1-3 days' and 'if not approved we will inform you'.Once you're logged in it's really good - but the login works so badly that I was inclined to only give 2 stars... Login in with the finger print simply stopped working on Galaxy S10 weeks ago and nobody seems to bother to fix that.

2. (And clicking on online on Firefox for weeks now has only led to an empty website...)Annoying.. fingerprint doesn't work.. when I use the password it shows me that it's loading the app but nothing happens.

3. I asked for a new online pin 3 weeks ago but didn't get any!!!!Difficult to login the app using finger print on mobile.

4. There are also not fair hidden costs which you will be informed by email after you charge, like 15€ for changing the payment date! 😀 As you do this online per app, this cost makes no sense.Everything seemed OK before but recently my transactions don't show in the app or are either double booked.

5. The billing statement arrived and I tried to log in using finger print, it wouldn't work.

6. Really disappointed!Well, I ordered a phone from a online store and it only supported this company so, I decided to pay my new phone off through this company and I can say that their service is great but this app is not so great.

7. I always use finger print for all my online banking because I usually don't remember the passwords.

8. The fingerprint unlock doesn't always work and sometimes it seems like my informations aren't loading properly.

9. But why does so.e minor charges (for the customer) requires reentering account information ? That is really annoying.edit3: old review deleted 4 enough room.

10. Learn from the mistakes I'll remember the password for this app.Basically everything is fine, App also support fingerprint identification.

11. I don't think this is successful - who opens CC-app if he need a loan ? 8th September 2022: New App-Design (not worth to tell) optimized for selling somthing.

Steps to Troubleshoot & Fix Consors Finanz Issues

1. Fix Consors Finanz Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Consors Finanz: Restarting the app will resolve most errors.
  2. Update the Consors Finanz App. Here is how:
    1. On Android goto PlayStore » Search for "Consors Finanz" » Open Consors Finanz Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Consors Finanz » click "UPDATE".
  3. Clear Consors Finanz Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Consors Finanz servers.
    1. On Android, goto Settings » Apps » Select "Consors Finanz Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Consors Finanz app permissions. If any of these permissions required to use your device's features are disenabled, Consors Finanz might not work.
  5. Uninstall and reinstall Consors Finanz. If nothing else has worked, completely uninstall Consors Finanz then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Consors Finanz not working


2. Fix Consors Finanz Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Consors Finanz be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Consors Finanz not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Consors Finanz may not be able to connect to the Internet when running in the background.

Reported Issues