Contact Zendesk Chat Customer Service

Why should I report an Issue with Zendesk Chat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zendesk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide.

2. Customers are 3x more likely to make a purchase when you reach out with a chat.

3. The mobile app provides many of the great features available on the web dashboard.

4. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

1. Check out the APP permissions - Access to all your Photos, Media and Files, Storage, Wifi Connections and more! Worst customer service! Had to set up a new Google profile and account because of Zendesk! Other better chats that are more secure are available.Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival.

2. The app was perfect before these 2 updates, please fix this.Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly.

3. Last time I lost my customer they send me text but this app didn't show me any notifications or someone incoming alert.

4. So please take attention .Thanks for the update it fixed the visitors path issue but still there are lots of issues such as the chat takes a lot of time to load.

5. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.I didon't received any alam or msg the same time when any one open my online store.

6. These are basic features for a chat app and I can't be the only one who will not use it because of that.BEWARE! Unable to delete or uninstall Zendesk.

7. Really helps with sales etc this app, a must haveThis is the worst experience I have regarding Login with a correct credentials.

8. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab.

9. For the folks whos struggling, dont just login, log into the zendest domain (underneath login), never needed that.

10. After a masive high blood pressure attack, all to struggling with nonsense that should have been left alone.

11. Not only that, but there seems to be no way to close this app other than signing out and then re-enter your subdomain and credentials to log back in.

1. Fix Zendesk Chat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zendesk Chat: Restarting the app will resolve most errors.
2. Update the Zendesk Chat App. Here is how:
   1. On Android goto PlayStore » Search for "Zendesk Chat" » Open Zendesk Chat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zendesk Chat » click "UPDATE".
3. Clear Zendesk Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Zendesk Chat servers.
   1. On Android, goto Settings » Apps » Select "Zendesk Chat" » click Storage » click "Clear Cache".
4. Check Zendesk Chat app permissions. If any of these permissions required to use your device's features are disenabled, Zendesk Chat might not work.
5. Uninstall and reinstall Zendesk Chat. If nothing else has worked, completely uninstall Zendesk Chat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zendesk Chat not working

2. Fix Zendesk Chat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zendesk Chat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zendesk Chat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zendesk Chat may not be able to connect to the Internet when running in the background.