Contact Zendesk Support Customer Service

Why should I report an Issue with Zendesk Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zendesk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

2. Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

3. Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed.

4. Support for Android is built for agents, team leads, and managers on-the-move.

5. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

6. Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

7. Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.

8. If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

9. Our mobile team read every support ticket.

10. Get ahead of the day and keep things running by bringing the right people, conversations, and information together.

11. Zendesk builds software for better customer relationships.

1. I'm not having any issues with any other apps I am currently writing this review with voice to text as working fine.Multiple requests logged on their customer complaint field about no native dark mode on desk top version.

2. When you open multiple tickets through notifications, you can't get back to the ticket list, you instead keep going back through tickets that you've opened.

3. They acknowledged the problem and could not fix the issue!!!Notification sound stops playing after some time, which means I am not able to keep track of new messages.

4. (Which is odd because the web interface saves responses just fine.) This renders the Android app more appropriate for looking at tickets than responding to them.

5. Instead, I'm required to copy the entire ticket.I find this app very useful almost every day to keep on top of tickets.

6. Fix dark mode on desk top app! Fix notifications on mobile app please!Their chat box does not work.

7. It's clunky and certainly different from the web interface, but better than trying to work out of a mobile browser window.Trying this 2 years later again, and it's still as buggy, slow, and unresponsive as before.

8. Will probably go back to Gmail soon.I like the new interface for the app but I'm having a lot of issues with SwiftKey keyboard and Google's voice to text.

9. Other than that, I never run into any bugs and the app is well designed and easy to use for sending quick responses, assigning tickets, etc.

10. Very pleased! :)Just remember to finish your ticket responses before switching to another app, the ticket response isn't saved when you switch.

11. I'm unable to select and copy parts of a ticket.

1. Fix Zendesk Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zendesk Support: Restarting the app will resolve most errors.
2. Update the Zendesk Support App. Here is how:
   1. On Android goto PlayStore » Search for "Zendesk Support" » Open Zendesk Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zendesk Support » click "UPDATE".
3. Clear Zendesk Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Zendesk Support servers.
   1. On Android, goto Settings » Apps » Select "Zendesk Support" » click Storage » click "Clear Cache".
4. Check Zendesk Support app permissions. If any of these permissions required to use your device's features are disenabled, Zendesk Support might not work.
5. Uninstall and reinstall Zendesk Support. If nothing else has worked, completely uninstall Zendesk Support then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zendesk Support not working

2. Fix Zendesk Support Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zendesk Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zendesk Support not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zendesk Support may not be able to connect to the Internet when running in the background.