Contact Citrix Secure Hub Customer Service

Why should I report an Issue with Citrix Secure Hub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Citrix to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Citrix Secure Hub (formerly known as Worx Home) provides direct access to your workspace for all mobile, web, virtual Windows and SaaS apps.

2. It provides single sign-on capabilities and the enforcement of device and app-level security policies.

1. This is the only app where the fingerprint doesn't work seaml, I have to go through the Secure Hub to get to the Mail app- even when I'd logged in two seconds ago (I get error message options of Install or Quit), and I have to do that combo about ten times to get it to work.

2. Alas, it is my only option for getting to my work email.I wish there was an option for negative stars.

3. Oh, and when you click the "feedback" button? The feedback email bounces back as "the recipient rejected the email." That is exactly representative of their attitude and quality.I only use it because I'm forced to for work email.

4. The apps that it launchpads for never run smoothly, can't be launched on their own, and if I can get them to load, they will 100% of the time freeze my phone to the point of multiple hard reboots attempts just to get out.I continuously have technical problems, I've logged them & nothing has been resolved.

5. The features in the application work intermittently, and the mail retrieval and syncing features funtion very poorly.

6. it constantly closes itself out, takes far too long to open, and when I even receive an email it says "secured mail received" then takes 5 minutes for me to even see the new email.

7. This is a medical system and during the pandemic it is a joke to rely on this thing.Disables certain quality-of-life functions on my phone that have nothing to do with security.

8. I also don't see text message notification icon on the always-on display anymore until I wake up the phone.

9. It's like the phone doesn't sleep but hibernates instead.There is no aspect of this app that isn't stupid and poorly designed.

10. I can't wake my phone with the fingerprint sensor anymore, despite still being allowed to unlock it that same way.

11. I just won't have access to work emails once I leave my office.

1. Fix Citrix Secure Hub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citrix Secure Hub: Restarting the app will resolve most errors.
2. Update the Citrix Secure Hub App. Here is how:
   1. On Android goto PlayStore » Search for "Citrix Secure Hub" » Open Citrix Secure Hub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citrix Secure Hub » click "UPDATE".
3. Clear Citrix Secure Hub app cache: Clearing cached data will force your app to retrieve the latest data directly from Citrix Secure Hub servers.
   1. On Android, goto Settings » Apps » Select "Citrix Secure Hub" » click Storage » click "Clear Cache".
4. Check Citrix Secure Hub app permissions. If any of these permissions required to use your device's features are disenabled, Citrix Secure Hub might not work.
5. Uninstall and reinstall Citrix Secure Hub. If nothing else has worked, completely uninstall Citrix Secure Hub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citrix Secure Hub not working

2. Fix Citrix Secure Hub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citrix Secure Hub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citrix Secure Hub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citrix Secure Hub may not be able to connect to the Internet when running in the background.