Contact Ovation Customer Service

Why should I report an Issue with Ovation Mobile Point of Sale?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TSYS Merchant Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get ready to revolutionize the way you do business with Ovation Point of Sale - the premier solution for seamless and secure mobile transactions.

2. Formerly known as Vital POS, we’ve undergone an exciting rebrand to bring you enhanced features, unmatched reliability, and a sleek new interface.

3. Introducing Ovation Point of Sale!

4. With Ovation Mobile, you can accept and track all of your customer payments using the Ovation C5 card reader, which securely accepts all major credit and signature cards whether they are swiped, dipped or tap and go.

1. app has a lot more advanced features that i haven't explored yet.Terrible. after using it for 3 days, the app goes to a black screen, we would have to restart the tablet, Came home and found out that it double and triple charged customers, but did not show it on our reports.

2. After a couple of weeks, card swiper wouldn't connect then password expired for unexplained reasons and after sending a few emails to get a new password, I've gotten no response.

3. Total garbage.it does not show the full report, it is showing individual transactions but not showing the full sales of the day.

4. please enable the report function!Sucks if you don't use an iPhone nothing but problems with Motorola phone their suggested fix was purchasing a different phone.

5. the card swiper sold separately works fine with all the major cards (visa, discover, etc).

6. What a waste if time.Garbage. Find a different card processing service.

7. Called tech support at least 5 times about it and wait on the phone for 10-25 minutes with a customer in front of me.

8. I have to uninstall app then reinstall app to get my card reader to sync with my phone.

9. WE ARE DONE with Vital before they ruin our company's reputation!Pretty straight forward, however one major downfall is that there is no option for gratuity/tips.

10. Have lost some business as a result.pretty easy to use once you set up an account with your bank info through the TSYS site.

11. Tech support only speak broken English.

1. Fix Ovation Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ovation: Restarting the app will resolve most errors.
2. Update the Ovation App. Here is how:
   1. On Android goto PlayStore » Search for "Ovation" » Open Ovation Mobile Point of Sale » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ovation » click "UPDATE".
3. Clear Ovation Mobile Point of Sale app cache: Clearing cached data will force your app to retrieve the latest data directly from Ovation servers.
   1. On Android, goto Settings » Apps » Select "Ovation Mobile Point of Sale" » click Storage » click "Clear Cache".
4. Check Ovation app permissions. If any of these permissions required to use your device's features are disenabled, Ovation might not work.
5. Uninstall and reinstall Ovation. If nothing else has worked, completely uninstall Ovation then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ovation not working

2. Fix Ovation Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ovation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ovation not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ovation may not be able to connect to the Internet when running in the background.