Contact ProPay Customer Service

Why should I report an Issue with ProPay – Accept Credit Cards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TSYS Merchant Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Accept payments from all major credit card brands (Visa, MasterCard, Discover and American Express) at rates as low as 1. 99% per transaction and no hidden fees. • Capture your customer’s signature and then e-mail them a receipt.

2. Securely accept credit card payments on your phone or tablet using ProPay’s credit card processing app.

3. The ProPay App allows you to access all these features from any compatible smartphone or tablet and is available for all ProPay Merchants. - ProPay account required. - Certain features of the ProPay App require an active ProtectPay Online subscription. - The ProPay JAK is currently compatible with the majority of Android/iOS smartphones and tablets.

1. Lately the app is making me enter my verification information several times and then says it is in error.. Plus I cannot carry on business on weekdays only.. Having support on weekends would help a great deal.. im considering changing companies bc the fees are not in sync with the support we get.. it is not user friendly anymore.My app does not offer update i have to uninstall and reinstall.

2. Please fix! I appear so unprofessional without being able to process cards with the readerDoes anybody else notice that this product only works with older phone? I Tried the device on my new phone and it doesn't work.

3. And it still doesn't work.I used to love this app but for a while now, it DOES NOT SAVE my customer's card information!!!! The Sept update said this bug was fixed.

4. Frustrated beyond belief12/22 edit: looks like they finally updated for Android 10! Until about two months ago this app was great, but since my phone updated to the latest version of Android this just crashes.

5. Emailed customer service trying to figure out what the problem is and they haven't made their equipment compatible with the new phone updates.

6. This is detrimental to people with small businesses who are just trying to run simple transactions and who have paid for this service.Will not work on Android 10 update.

7. It's a pain in the butt to reenter the cards of my repeat customers over and over.Ridiculous! Used to be able to use the app so it was quick and easy to accept cards with my business.

8. The until is only with me for a few days.Update- They finally fixed the problem a short time after I write the previous review and apologized for the inconvenience.

9. The bluetooth chip card reader is not compatible with Samsung Galaxy Note 10+ or 9+.

10. PS: both readers work great with my ipad, but I don't carry around with me.Usually works pretty great until recently.

11. I have been using this app for 2 years on my Pixel phone.

1. Fix ProPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ProPay: Restarting the app will resolve most errors.
2. Update the ProPay App. Here is how:
   1. On Android goto PlayStore » Search for "ProPay" » Open ProPay – Accept Credit Cards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ProPay » click "UPDATE".
3. Clear ProPay – Accept Credit Cards app cache: Clearing cached data will force your app to retrieve the latest data directly from ProPay servers.
   1. On Android, goto Settings » Apps » Select "ProPay – Accept Credit Cards" » click Storage » click "Clear Cache".
4. Check ProPay app permissions. If any of these permissions required to use your device's features are disenabled, ProPay might not work.
5. Uninstall and reinstall ProPay. If nothing else has worked, completely uninstall ProPay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ProPay not working

2. Fix ProPay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ProPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ProPay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ProPay may not be able to connect to the Internet when running in the background.