Contact One Talk Customer Service

Why should I report an Issue with One Talk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enhance calling and collaboration with a range of Voice over Internet Protocol (VoIP) phones, including the nation’s first 4G cellular enabled desk phone, and accessories for your office-based employees. * Mobile App for smartphones and tablets.

2. Boost your employees’ ability to collaborate more effectively with messaging (chat, SMS and IM), voicemail and calling on a single app. * Contacts: Easy message your colleagues by using the One Talk directory and popular cloud contact services. * Engaging customer experience.

3. Enable employees using business-owned or personal smartphones and tablets (including other carrier devices) to access One Talk features from a single number. * Desktop App for computers.

4. One Talk is a mobile-first business phone solution built for how you work today, allowing you to connect with customers, employees and others in the office or on-the-go.

5. Connect mobile employees to the office and customers from their smartphone native keypad— all over the reliable and award-winning Verizon network. * Desk, conference, and cordless phones.

6. Provide flexibility and a better calling experience with options to use VoIP calling or your native phone number connection for best reliability. * Easy collaboration.

7. Easily make and receive voice/ video calls and SMS/text messages on your computer (PC or Mac®), similar to using your smartphone. * Robust calling options.

8. Easily manage features from the Verizon One Talk web portal or mobile app. * Smartphone Native Dialer.

9. Start using the One Talk App for calling, video and messaging.

10. Enter your One Talk phone number. 3.

11. Your business is constantly evolving, so you need a phone and collaboration solution that can keep up.

1. it knocks you off other calls when a call is coming in, the recorded messages are always very difficult to hear, it knocks out other operating apps when there is an incoming call even if you don't want to answer it, it is not easy to navigate, etc.. I wish Verizon would give us an effective operating app so that we can efficiently have two different phone numbers on one handset.

2. So nice to have visibility by all in office for office texts, but it kept dropping calls, skipping people in the chain of who was meant to answer first, and then not showing phone numbers in call list that we'd just spoken to for 45 minutes and had promised to text them details.

3. It used to have a red phone next to their name when they would be on the phone and now it doesn't -- which consultative transfer is an option but even with transfers, it doesn't let you know a call is being transferred specifically to you, it will ring for the rest of us as well.

4. Daily there are constant missed notifications and multiple dropped calls which a pretty big chunk of my job is on the phone with my clients.

5. When a phone call does come through, it kicks me out of whatever I'm doing, such as texting or emailing another client, to show me instead of some sort of notification somewhere on my screen.

6. I can't change the ringtone to this app, so I can differentiate personal phone calls and work phone calls.

7. Oh and don't forget the times the app randomly turns off the call forward feature for no reason, forcing me to turn it back on and have no way of knowing how many calls were missed.

8. Half the time it doesn't "ring" when the desk phone does.

9. An issue I've always had with this app is if my phone is on vibrate, one talk doesn't ring.

10. If my sound is on and I'm on a call with a client, if another call comes in (4 of us are using this app for our office remotely), it will vibrate and ring loudly.

11. Can't be done while on the call, you just have to listen to the distracting ringing of the phone until you finish the call.

1. Fix One Talk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart One Talk: Restarting the app will resolve most errors.
2. Update the One Talk App. Here is how:
   1. On Android goto PlayStore » Search for "One Talk" » Open One Talk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One Talk » click "UPDATE".
3. Clear One Talk app cache: Clearing cached data will force your app to retrieve the latest data directly from One Talk servers.
   1. On Android, goto Settings » Apps » Select "One Talk" » click Storage » click "Clear Cache".
4. Check One Talk app permissions. If any of these permissions required to use your device's features are disenabled, One Talk might not work.
5. Uninstall and reinstall One Talk. If nothing else has worked, completely uninstall One Talk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing One Talk not working

2. Fix One Talk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make One Talk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to One Talk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, One Talk may not be able to connect to the Internet when running in the background.