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1. Your workers are shooting in the dark trying to figure out what is wrong with this app.I spent over an hour on the phone yesterday and a few minutes short of two hours earlier today with different levels of tech support at Verizon trying to kill the Annoying Verizon spam message wanting me to update to premium call filter.

2. Very disappointing to sit in the car for 2 hours in a parking lot and still didn't solve the problem with the Verizon tech support.🤕🤕🤕It's questionable, no apps or internet browsers work while Safe WiFi is on.

3. for a couple days it works then I don't see it's on so I go to turn it on and it does nothing but get stuck loading turning the VPN on.. I've had to uninstall and reinstall over just for this program to work please fix this issue.

4. But doesn't work with the one feature you really need it for which is the Safe WiFi....Totally useless.

5. Now the Safe WiFi won't work at all It tells me I'm secure, but I have no VPN, and just keeps trying to connect.

6. Also, Safe WiFi VPN feature doesn't play with several streaming apps.

7. We still have not been able to keep it from popping up when my wife goes to block a phone number that she doesn't recognize.

8. I have u installed and reinstalled, changed password, still problems, 6/18/23 Update: 6/19/23, obviously you sent a standard answer and did not even read my issue.

9. seems like its the same problem for years, and your support team sells me an upgrade instead of offer a solutionVerizon, we are upset that this app is constantly active and draining the battery despite any modifications to the app's settings.

10. It's listed in settings as a trusted network, but it still pops up every 30-ish minutes asking if I want to connect to it.

11. Patching the OS to remove the notification doesn't address this issue, it just keeps people from knowing what you're up to.

1. Fix Digital Secure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Digital Secure: Restarting the app will resolve most errors.
2. Update the Digital Secure App. Here is how:
   1. On Android goto PlayStore » Search for "Digital Secure" » Open Digital Secure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Digital Secure » click "UPDATE".
3. Clear Digital Secure app cache: Clearing cached data will force your app to retrieve the latest data directly from Digital Secure servers.
   1. On Android, goto Settings » Apps » Select "Digital Secure" » click Storage » click "Clear Cache".
4. Check Digital Secure app permissions. If any of these permissions required to use your device's features are disenabled, Digital Secure might not work.
5. Uninstall and reinstall Digital Secure. If nothing else has worked, completely uninstall Digital Secure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Digital Secure not working

2. Fix Digital Secure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Digital Secure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Digital Secure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Digital Secure may not be able to connect to the Internet when running in the background.