Published by VASCO Data Security

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data OneSpan collects from your device

  1. take pictures and videos
  2. view network connections
  3. full network access
  4. control vibration
  5. prevent device from sleeping
  6. receive data from Internet


1. Delete OneSpan Account through Email

There are 2 methods to get your data (and account) deleted by OneSpan Mobile Authenticator:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete OneSpan Mobile Authenticator account remove OneSpan Mobile Authenticator account


Now you understand what the Law says, Send your Request directly to OneSpan using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get OneSpan to delete your account/data:


  1. To delete your OneSpan account, contact OneSpan via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify OneSpan of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to support@redacted... Login to see email.



2. How to Delete OneSpan on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete OneSpan Mobile Authenticator".


3. Delete OneSpan on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "OneSpan Mobile Authenticator" and Click "Uninstall".



3 details about OneSpan app

how to delete OneSpan Mobile Authenticator delete OneSpan Mobile Authenticator guide

1. OneSpan Mobile Authenticator is a simple way to add advanced security to user log-in with your preferred 2FA method with or without mobile device network connectivity.

2. Note: OneSpan Mobile Authenticator can only be used with service providers that leverage OneSpan authentication technology.

Liked OneSpan? you may also like other Business apps like ACTi Mobile Client; ServSuite Mobile; V-CUBE Seminar Mobile; FineReader: Mobile Scanner App; Mobile Forms;

Reported Deleting Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello,

    Im requesting that my account from my mobile authentication app is deleted.

    I need this deleted as i am requred to scan a new QR code on my Auth - ES app, and i cannot find anywhere that i can reset this on the application. I previously scanned a code in order to get an OTP, now i cannot remove this account to scan a new code,

    Please remove this from my mobile application if possible.

    Kind Regards

    Adam Graham

    — by adam graham 2 years ago

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