Published by Google LLC on Oct 31, 2024

contact Google Chrome Chat with our AI-based Google Chrome Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Google Chrome?



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Why chat with our AI Google Chrome Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Google Chrome.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Nothing like the app taking a month to open, because there are 80 tabs I can't close.Current issue is this app CONSTANTLY giving me a pop-up at the bottom of the screen trying to prompt me to sign in.

2. Overall, it's definitely the best browser there is.I've used Chrome for many years, and never really had any complaints, except for, an occasional, downloading issue.

3. Every time I think I want to try a new browser, I end up going back to Chrome.

4. Chrome doesn't allow an effective as block and I have a small screen which means I get to misclick on ads on a regular basis.

5. I've cleared the cache/history in the browser, as well as reset the app entirely, and it's STILL doing this... You've GOT to fix this, it's a major issue.

6. Samsung Browser is better than this, and I use it more! It's also a slow browser whether or not it's loading websites, and this gets in my way.

7. If it were just banner ads at the top and bottom it would be fine, but usually when I read an article, 1 or 2 thirds of the page are ads.I love Chrome.

8. Now when I close a tab, then exit the browser, then relaunch it, the tab (or tabs) that I closed are all back open.

9. Netflix & Amazon have warned that after this year, they will no longer support this browser.

10. Auto play video ads have even crashed the browser.

11. But, within the last 3 to 4 months, I've been experiencing A LOT of issues with Chrome.

Steps to Troubleshoot & Fix Google Chrome Issues

1. Fix Google Chrome Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Chrome: Restarting the app will resolve most errors.
  2. Update the Google Chrome App. Here is how:
    1. On Android goto PlayStore » Search for "Google Chrome" » Open Google Chrome » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Chrome » click "UPDATE".
  3. Clear Google Chrome app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Chrome servers.
    1. On Android, goto Settings » Apps » Select "Google Chrome" » click Storage » click "Clear Cache".
  4. Check Google Chrome app permissions. If any of these permissions required to use your device's features are disenabled, Google Chrome might not work.
  5. Uninstall and reinstall Google Chrome. If nothing else has worked, completely uninstall Google Chrome then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Chrome not working


2. Fix Google Chrome Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Chrome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Chrome not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Chrome may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Bhise

Thanks For Everything