Published by cubatel on Dec 13, 2024

contact Cubatel - Mobile recharges to Chat with our AI-based Cubatel Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Cubatel?



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Why chat with our AI Cubatel Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Cubatel.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Even I cannot see where my contacts are.Easy to use, but recently is showing an error message that my network is congested and I have WiFi, even in a different network with a different device still says thatVery easy to use app,no fees,the best app for recharge.

2. La aplicación se congela cada vez que intento usarla, pierde mi información y necesito iniciar sesión cada semana, estoy realmente decepcionado con esta actualización el servicio es bueno pero la app no sirveI should be allowed to send more than 5 recharges at the same time.

3. So everytime i have to manually input contact information.The app is freeze every time a trying it use, lose my info and I need login every week , I'm really disappointed with this update the service is good but the app is doesn't work.

4. Great phone call quality! Very expensive per minute rate compared to wifi call but totally worth it for emergency callsGreat app I love that they give a discount when you recharge more than one number.

5. Wish I could do more than 5 recharge at a time though that way I can do all my recharge at onceI'm so glad to use the web site of cubatel but the app is useless.

6. Update, i cannot get this app to save contacts when i recharge.

7. Una aplicasion facil de usar,sin recargos,la mejor para recargas.Session expired every minute and hangs up the app so I couldn't even try any feature.

8. I cannot complete my account registration I cannot send nothing to my contacts.

9. Works good.

10. Allows accumulation of bonus to use for a future purchase.

11. I have the latest version.

Steps to Troubleshoot & Fix Cubatel Issues

1. Fix Cubatel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cubatel: Restarting the app will resolve most errors.
  2. Update the Cubatel App. Here is how:
    1. On Android goto PlayStore » Search for "Cubatel" » Open Cubatel - Mobile recharges to » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cubatel » click "UPDATE".
  3. Clear Cubatel - Mobile recharges to app cache: Clearing cached data will force your app to retrieve the latest data directly from Cubatel servers.
    1. On Android, goto Settings » Apps » Select "Cubatel - Mobile recharges to " » click Storage » click "Clear Cache".
  4. Check Cubatel app permissions. If any of these permissions required to use your device's features are disenabled, Cubatel might not work.
  5. Uninstall and reinstall Cubatel. If nothing else has worked, completely uninstall Cubatel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cubatel not working


2. Fix Cubatel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cubatel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cubatel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cubatel may not be able to connect to the Internet when running in the background.

Reported Issues

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