Contact Skype Customer Service

Why should I report an Issue with Skype?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Skype to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Video calls always work well with a good connection on both endsThe app shows me as "away" after a few minutes of running in the background....which isn't great, because I use the app for work and I need to reflect my availability accurately.

2. They'd see you were on it, and some would just migrate to it on their own to access all the features.... Just a thought.I used to use Skype all the time and it worked great! The quality on the video and recording is good.

3. I assume at this point they have no real interest in fixing it.Update: So... It appears that you can message others on this app ...but it costs 11 cents!...😒 why? Yes...I think Skype is a good app.

4. Do better, Skype.it works sometimes but the quality of the video and audio gets bad most of the time and the call freezes so you have to end the call and try again.

5. It freezes and want do ANYTHING! I can't load contacts or try and text just a screen showing my profile and then not really anything other than the Skype platform and stuff.

6. I've had issues where if I reply to a message from a notification on my phone, it won't send until I open the app.

7. I also have it selected in the app settings to have the bubble pop up notification activated and that doesn't work at all either.

8. Support forums show this has been an issue on the mobile Skype apps for years.

9. It even states it might say something weird! We don't know much about itEdit: Calls no longer work.

10. I would really like this problem fixed, I'm so sad I can't use this anymore because it doesn't work.

11. It has good features...but it would be great if it integrated as a standard messaging app on a basic level.

1. Fix Skype Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Skype: Restarting the app will resolve most errors.
2. Update the Skype App. Here is how:
   1. On Android goto PlayStore » Search for "Skype" » Open Skype » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skype » click "UPDATE".
3. Clear Skype app cache: Clearing cached data will force your app to retrieve the latest data directly from Skype servers.
   1. On Android, goto Settings » Apps » Select "Skype" » click Storage » click "Clear Cache".
4. Check Skype app permissions. If any of these permissions required to use your device's features are disenabled, Skype might not work.
5. Uninstall and reinstall Skype. If nothing else has worked, completely uninstall Skype then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Skype not working

2. Fix Skype Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Skype be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Skype not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Skype may not be able to connect to the Internet when running in the background.