Published by WhatsApp Inc. on Nov 4, 2024

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Why should I report an Issue with WhatsApp Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WhatsApp Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WhatsApp Business Customer Insights

1. Of am sending 20 docs to a person, do I have to select and send one at a time for 20 times? What's the use of multi select when it can't be utilized.I have used Whatsapp Business for almost two years, and the experience has been good and bad.

2. Hopefully these issues are sorted out ASAP.The app is good but I still have a problem with creating a business link as I'm directed to my news feeds on Facebook anytime I try to do that and don't know what else to do.

3. My network is fine my WhatsApp is the latest version and I have also tried restarting my phone but it's the same, I have to send a photo to my own WhatsApp then the photo I want can be used,Great app.

4. The way it is currently make the messages congested and hard to differentiate.It is a very good app that I have used for over 2 years now but I'm currently experiencing a voice note problem.

5. My phone model is Vivo 1933 - though other apps are working properly, but only this app is giving very much problem that I'm unable to do my business properly.

6. Thank you !eror, every time I try to change my profile photo or catalog there is always an error and the sentence says 'couldn't load this photo, please try again.'what's going on, it's just mine that has an error.

7. I'm sure this can be fixed with a few updatesIt's a good app for business but from past few months, the moment I open the app, it closes automatically.

8. I can't seem to send voice notes anymore, whenever I click the voice note button it's starts recording but immediately I try to send, it doesn't go through.

9. Also the voice record status is a great improvement but please let us be able to pin the microphone while recording and also be able to forward voice records to our status as they are not possible to be copied and pasted.

10. Thank you for looking in to my reviewVery good business tool! I have a suggestion though.

11. It makes it easy for me to display my business category However they are some categories of my business that hasn't been approved and it's taking longer than expected.

Steps to Troubleshoot & Fix WhatsApp Business Issues

1. Fix WhatsApp Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WhatsApp Business: Restarting the app will resolve most errors.
  2. Update the WhatsApp Business App. Here is how:
    1. On Android goto PlayStore » Search for "WhatsApp Business" » Open WhatsApp Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WhatsApp Business » click "UPDATE".
  3. Clear WhatsApp Business app cache: Clearing cached data will force your app to retrieve the latest data directly from WhatsApp Business servers.
    1. On Android, goto Settings » Apps » Select "WhatsApp Business" » click Storage » click "Clear Cache".
  4. Check WhatsApp Business app permissions. If any of these permissions required to use your device's features are disenabled, WhatsApp Business might not work.
  5. Uninstall and reinstall WhatsApp Business. If nothing else has worked, completely uninstall WhatsApp Business then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WhatsApp Business not working


2. Fix WhatsApp Business Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WhatsApp Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WhatsApp Business not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WhatsApp Business may not be able to connect to the Internet when running in the background.

Reported Issues

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