Contact Kinecta Customer Service

Why should I report an Issue with Kinecta Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kinecta Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Auto loan rates are determined by a combination of factors, including credit qualifications, loan amount, collateral, down payment and terms. Rate includes a . 25% discount on loans with automatic payment from a Kinecta account; rates will be . 25% higher on loans that do not meet this requirement.

2. Insurance products: 1) are not NCUSIF insured; 2) are not obligations of or guaranteed by the Credit Union or any affiliated entities; 3) involve investment risk, including possible loss of value.

3. Insurance products are offered through Kinecta Financial & Insurance Services, LLC. , subsidiary of Kinecta Federal Credit Union.

4. Insurance products not available in all states. *Mobile banking is only available to Kinecta members enrolled in online banking.

5. Personal Line of Credit loans have a maximum line amount of $100,000. 00.

6. Personal loans have a minimum repayment term of 12 months and maximum repayment term is 84 months.

7. Monthly payment per $1,000 borrowed at 9. 74% APR (after automatic payment discount applied) over a term of 12 months is estimated to be $87. 80, over a term of 84 months is estimated to be $16. 47.

8. Rates, loan amounts, and terms are based on standard underwriting factors.

9. Not all applicants may qualify for the most favorable rates or the highest possible loan amounts.

10. Current and new members may be eligible to apply for loans with Kinecta.

11. Variable APR is based on The Wall Street Journal Prime Rate (the “Index”) plus a margin.

1. Time and again while trying to reconcile my checkbook to the Kinecta screen, it shuts me out and I have to sign in again! At the very least, I wish it were an adjustable setting.Edit: It turns out that you can change the options for biometric verification in the settings so it doesn't ask you for your fingerprint everytime you open the app (only when you try to log in) but I feel like it should be that way by default.

2. The two biggest things I miss, however, are 1) Being able to set the minimum transaction notification amount to $50 or less rather than $100, and 2) The check deposit feature in Xceed's app was more advanced and allowed use of the flash.

3. I need to see what amount is owed and by what date in order to pay my credit card bill.

4. I can cancel or create a payment, but if I need to push the date or change the amount, I have to go to the desktop.

5. I live 400 miles from a branch, but that doesn't matter.This app is ok, but .. You can't check to see pending bill payments, not cancel or amend them.

6. Much worse than that, when I try to do a bill payment, I routinely get a message saying that it failed to register.

7. The ability to deposit checks is a critical feature these days, so I'm glad to see Kinecta catching up with the times.

8. Try back shortly." messages than I get successful logins.I find it really unfortunate that kinecta wants me to agree to the terms and service contract for Zelle, Even though I have no intention of using it through their app.

9. On the other hand, the app (and website) is lacking a detailed credit card center for the rewards accumulated for the My Perks Rewards Credit Card.

10. Good, but I wish it wouldn't ask for my print everytime I open the app with biometric authentication enabled.

11. Also, I often need to see the image of a check that has cleared, not just the amount and date of the cleared check.

1. Fix Kinecta Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kinecta: Restarting the app will resolve most errors.
2. Update the Kinecta App. Here is how:
   1. On Android goto PlayStore » Search for "Kinecta" » Open Kinecta Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kinecta » click "UPDATE".
3. Clear Kinecta Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Kinecta servers.
   1. On Android, goto Settings » Apps » Select "Kinecta Mobile Banking" » click Storage » click "Clear Cache".
4. Check Kinecta app permissions. If any of these permissions required to use your device's features are disenabled, Kinecta might not work.
5. Uninstall and reinstall Kinecta. If nothing else has worked, completely uninstall Kinecta then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kinecta not working

2. Fix Kinecta Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kinecta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kinecta not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kinecta may not be able to connect to the Internet when running in the background.