Contact Impact Customer Service

Why should I report an Issue with Impact - Steps Fitness Charity?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Workout for a cause to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Impact App is a health, fitness and charity app that enables you to workout, track steps and convert them to money for charity.

2. Impact tracks and counts your steps throughout the day as you move around, and allows you to donate the collected steps to a social cause of your choice on a daily basis.

3. Impact League is a fun fitness kindness collaborative competition in which you compete with colleagues, friends, family to win exciting prizes and badges.

4. Extend Kindness While Staying Healthy - We have contributed for causes including children's education, clean water, animal welfare, fighting cancer, women empowerment, etc. through the collective efforts and dedication of passionate people like you.

5. Easy Step Tracker - It automatically tracks all your steps through the course of the day and you can donate the steps to help someone.

6. Read well-researched articles on an array of topics including physical fitness, mental health, food and nutrition in your feed.

7. Every kilometer or every 1250 steps you walk, jog, run raises ₹10 for the chosen social cause.

8. We organise special employee engagement programs for companies where you can form teams with your colleagues and compete to win special prizes while also helping a cause with your remarkable CSR.

9. Impact, besides being an expert step counter and step tracker, also tracks how consistently you do it.

10. You can help educate children, plant trees, empower women and much more with just your steps.

11. It is a simple and efficient step counter and distance tracker app for measuring your walk, jog, run, indoor/outdoor workouts and calories, while simultaneously contributing to the community.

1. Despite raising this issue with their customer support multiple times, issue is not get resolved.I have been using this app to contribute to various causes, I paid 499 and placed am order for a t-shirt and they haven't delivered my order till date and it's more than a week.

2. Hopefully tshirt that I have ordered gets delivered as it's been week and I have no idea where to track it.The intention is good but the app is very error prone.

3. Also, maintaining a day streak is almost impossible with issues tracking steps in real time.

4. I saw that it has started the sync with most of the smartwatch to track steps, but I'm eagerly waiting for it to connect with Garmin watch.

5. Also, would love it more if it start tracking other fitness activities like cycling.Money deducted for a fitness challenge.

6. Sadly I have to rate this low.Please add support for Garmin smartwatch to sync the steps in the app.

7. I raised the problem multiple times with no fix from support team.The app is good as it's for good cause.

8. First site should be accessible and if one decides to avail offer, coins can be debited while making payment.

9. But always got to have the phone on you to track the steps is not so great.

10. At the end of the day it's not about the streak but about unnecessary and unexplained logging out of our accounts.The app is overall good.

11. I have been using the app for tracking my walks for nearly a year now.

1. Fix Impact Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Impact: Restarting the app will resolve most errors.
2. Update the Impact App. Here is how:
   1. On Android goto PlayStore » Search for "Impact" » Open Impact - Steps Fitness Charity » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Impact » click "UPDATE".
3. Clear Impact - Steps Fitness Charity app cache: Clearing cached data will force your app to retrieve the latest data directly from Impact servers.
   1. On Android, goto Settings » Apps » Select "Impact - Steps Fitness Charity" » click Storage » click "Clear Cache".
4. Check Impact app permissions. If any of these permissions required to use your device's features are disenabled, Impact might not work.
5. Uninstall and reinstall Impact. If nothing else has worked, completely uninstall Impact then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Impact not working

2. Fix Impact Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Impact be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Impact not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Impact may not be able to connect to the Internet when running in the background.