Published by SF Fire CU on Sep 10, 2024

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Why should I report an Issue with SF Fire CU Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SF Fire CU to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SF Fire CU Mobile Banking

1. Access your SF Fire Credit Union accounts quickly and securely with SF Fire Credit Union's mobile banking.

2. This app empowers SF Fire Credit Union members to take care of their online banking business on-the-go, directly from their mobile device.

SF Fire CU Customer Insights

1. Used to love being a member of this credit union, not so much anymore :(Great app, always works perfectly, great user friendly interface, good online banking features!When using Apps the best are easy to navigate, SFFCU is not just easy to navigate but to operate for Senior'sclean and easy to navigate UI.ok am NOT tech savvy and this app is extremely easy for me to work and understand and when there is an issue Support is minutes away weather chatting or via phone call.

2. Thanks SF Fire!Would be nice to be able to edit checks deposited by phone to show the payers name for recordkeeping purposes since images are no longer accessible...otherwise it is great!..after several months with new system I agree with many others thst the old system was far better! I like to have acess to check images and be able to edit transaction information.

3. I sent a travel notice a few days ago and that involved writing a message similar to writing an email, but I think using a form in addition to a message box a lot simpler for users.

4. It offers access to needed account information like acct and routing numbers.

5. would be nice to be able to sort by type for tax purposes as well...most banks offer these options.

6. My email suddenly got flooded with automatic deposit and other notices from the last couple days.

7. They are less secure.Every time I try to deposit checks with the app it crashes and stops responding, I am so frustrated with this and clearly not the only one.

8. Ever since the new system rolled out, the app and the Credit Union have lost a huge amount of functionality.

9. they fix my issues and address my concerns.great. but I liked it better when I could open with a quick pin.

10. Still would not change banks...love sffcu!The old version of the app before this major switch over was way better.

11. I used to be able to access my account with pin.

Steps to Troubleshoot & Fix SF Fire CU Issues

1. Fix SF Fire CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SF Fire CU: Restarting the app will resolve most errors.
  2. Update the SF Fire CU App. Here is how:
    1. On Android goto PlayStore » Search for "SF Fire CU" » Open SF Fire CU Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SF Fire CU » click "UPDATE".
  3. Clear SF Fire CU Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from SF Fire CU servers.
    1. On Android, goto Settings » Apps » Select "SF Fire CU Mobile Banking" » click Storage » click "Clear Cache".
  4. Check SF Fire CU app permissions. If any of these permissions required to use your device's features are disenabled, SF Fire CU might not work.
  5. Uninstall and reinstall SF Fire CU. If nothing else has worked, completely uninstall SF Fire CU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SF Fire CU not working


2. Fix SF Fire CU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SF Fire CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SF Fire CU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SF Fire CU may not be able to connect to the Internet when running in the background.

Reported Issues