Contact Field Service App Customer Service

Why should I report an Issue with Field Service App for Android ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ServiceMax, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ServiceMax Field Service App is the only app engineers need to complete every type of checklist, send it back to the office in real-time, stay compliant and safe and deliver consistent service customers will love. • The ServiceMax Installed Base App (ProductIQ) delivers connected device details for technician visibility and records in-field activities.

2. More than just a calendar and task list, the Field Service App empowers engineers and technicians with everything they need to show up on time, stay productive, speed time-to-invoice and improve customer experience.

3. Technicians, even while offline, self-schedule their appointments, verify entitlements, order parts, manage returns and complete jobs with advanced data collection and work order close processes that come complete with time and materials entry and job reporting to the customer.

4. ServiceMax Field Service App is the next generation mobile app for Field Service Management in the enterprise.

5. It delivers an enhanced field-ready design that takes advantage of the native capabilities, larger screen and greater power of Android tablets.

6. Note: This version is compatible with all server versions from Summer 16 SP to the current release.

7. It is not compatible with Summer 16 (without SP) and earlier. **ServiceMax Field Service is a business app and requires a paid license and login credentials. ***ServiceMax Installed Base App requires an additional purchase.

1. Fix Field Service App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Field Service App: Restarting the app will resolve most errors.
2. Update the Field Service App App. Here is how:
   1. On Android goto PlayStore » Search for "Field Service App" » Open Field Service App for Android » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Field Service App » click "UPDATE".
3. Clear Field Service App for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from Field Service App servers.
   1. On Android, goto Settings » Apps » Select "Field Service App for Android " » click Storage » click "Clear Cache".
4. Check Field Service App app permissions. If any of these permissions required to use your device's features are disenabled, Field Service App might not work.
5. Uninstall and reinstall Field Service App. If nothing else has worked, completely uninstall Field Service App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Field Service App not working

2. Fix Field Service App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Field Service App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Field Service App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Field Service App may not be able to connect to the Internet when running in the background.