Contact MaaS360 MDM Customer Service

Why should I report an Issue with MaaS360 MDM for Android?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MaaS360 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. An Android Enterprise Recommended vendor, MaaS360 provides comprehensive endpoint security with conditional access to apps and corporate data while maintaining a sound security posture for organizations.

2. IBM MaaS360 with Watson for Android enables mobile users with secure, anytime anywhere access to corporate email, apps, and resources from a diverse array of device types.

3. Secure access to corporate resources such as docs, videos, SharePoint, or networked drives is super easy for end-users using native MaaS360 Android apps.

4. With Watson, MaaS360 provides innovative dimensions of visibility and analytics, providing organizations with actionable intelligence.

5. MaaS360 incorporates IBM’s deep expertise in analytics and business intelligence.

6. NOTE: This application requires a business account with MaaS360.

7. If you are a mobile employee and your organization already uses MaaS360 and you have followed the initial enrollment steps provided by your IT team, simply download the MaaS360 app from Google Play Store and login with your enterprise credentials.

1. Many users are experiencing this and it seems the only workaround is to uninstall/reinstall your entire work profile.Do not, under any circumstances install this malware on your phone.

2. It's a work phone, so I have no choice but to allow this app and the privacy violations that come along with it, which I've come to terms with, but the way it affects my phone's performance severely impacts the usefulness of my phone as a tool.

3. The permissions I was required to give this app essentially made my phone company property since they were able to access all parts of my phone and issue draconian policies.

4. The worst part is, that even if your IT department gets a clue and decides to use something else, trying to remove this app from your phone will result in a complete memory wipe and reset to factory settings.

5. It is mandatory to use it at work to have access to my emails on my phone.

6. If I had the choice which I dont because it's a work phone i would delete it.

7. I tried every possible PIN I've used since I was 10 years old (and the correct PIN multiple times) until I was informed by my phone that I had one more attempt before a complete wipe.

8. I remembered this invasive malware being required years ago when I used this phone, so I went to uninstall it.

9. My mobile network speeds are so slow as to render my phone almost useless unless I am connected to wifi, and my battery life is half what it should be.

10. Have to get my organization's help desk to delete my account before I remove from my phone.

11. The PIN that I've used on that phone for years no longer worked -- so maybe this is more than just malware, but is in fact ransomware.

1. Fix MaaS360 MDM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MaaS360 MDM: Restarting the app will resolve most errors.
2. Update the MaaS360 MDM App. Here is how:
   1. On Android goto PlayStore » Search for "MaaS360 MDM" » Open MaaS360 MDM for Android » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MaaS360 MDM » click "UPDATE".
3. Clear MaaS360 MDM for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from MaaS360 MDM servers.
   1. On Android, goto Settings » Apps » Select "MaaS360 MDM for Android" » click Storage » click "Clear Cache".
4. Check MaaS360 MDM app permissions. If any of these permissions required to use your device's features are disenabled, MaaS360 MDM might not work.
5. Uninstall and reinstall MaaS360 MDM. If nothing else has worked, completely uninstall MaaS360 MDM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MaaS360 MDM not working

2. Fix MaaS360 MDM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MaaS360 MDM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MaaS360 MDM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MaaS360 MDM may not be able to connect to the Internet when running in the background.