Published by JUMIA on Aug 31, 2023

Report an issue with KFC Delivery.
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Why should I report an Issue with KFC Delivery - Africa?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of JUMIA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact KFC Delivery - Africa image 1 contact KFC Delivery - Africa image 2

About KFC Delivery - Africa

1. Exclusive KFC Menu: Order from our wide range of - KFC super bucket meals, zinger box meals, twister sandwiches, combos for one or for sharing, chicken fillet burgers and much more.

2. You can browse through our menu, customize your order, choose how you want to get your food (delivery or takeaway), pay securely with various payment methods and track your order.

3. With our app, you can order your favorite meals and get them delivered to your doorstep or pick them up from the nearest KFC store.

4. Enjoy KFC crispy chicken, spicy twister sandwiches and zinger box meals & more all from the comfort of your home!

5. Just download the KFC Africa app today to order delicious Kentucky fried chicken!

6. Takeaway: Order from the app and pick up your food from any KFC store near you.

7. KFC is the ultimate destination for finger lickin' good chicken in Kenya, Ivory Coast, Uganda.

8. My Account: Login with your phone or email and access your saved addresses, previous orders, coupons and more.

9. Amazing Offers: Get exclusive coupons, offers & deals that are tailored for you.

10. Don't forget to check out our sides & desserts section.

11. Earn rewards and discounts with every order.

KFC Delivery Customer Insights

1. It I bad😨😈Worst app ever made, if you want to order multiple choice you cant, wanted to order spicy and non spicy streetwise 3 I was unable, tried to order different sodas on the same order you can't, rubbish, terrible developersDisappointed with the delivery guys,they call you then when they reach they overcharge you paying,bad customer service to them recommend someone i dont think so.secondly previously when i orderd after my package was delivered it was open and just saw the delivery guy eating outside my compound 😮🤦Once I select my Country it just keeps on loading ....it's been loading for 20 mins and still going on I've not advanced to the next activity.......The worst experience ever - KFC Langata.

2. At least staple up before sending out for delivery.The app is not user friendly so difficult to use I had an issue with cancelling an order it took me quite some time when we say crunchy we want the chicken crunchy I didn't like the last delivery I have to deep fry them again they didn't cook wellThe app is decent in itself, its the food delivery that i have an issue with.

3. It's so poorUnsealed package, incorrect orders...such a poor job on delivery.

4. The food caused a bad bodily reaction and the increasing delivery cost.

5. It says free delivery but then they charge a delivery fee.

6. The user interface isn't user friendly and they say to select options when itself it offers only one option.

7. Just because the customer is not right in front of the counter does not mean you perform a poor job.

8. Can you believe that it is only 3 city's that have the appropriate location worst app ever .if you are reading me do not ever download.

9. It keeps loading for other cities.

10. I shall not be using this app anymore, nor go to kfc in the future.Okay this app has only two cities.

11. The app is so difficult to use for any customer.

Steps to Troubleshoot & Fix KFC Delivery Issues

1. Fix KFC Delivery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KFC Delivery: Restarting the app will resolve most errors.
  2. Update the KFC Delivery App. Here is how:
    1. On Android goto PlayStore » Search for "KFC Delivery" » Open KFC Delivery - Africa » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KFC Delivery » click "UPDATE".
  3. Clear KFC Delivery - Africa app cache: Clearing cached data will force your app to retrieve the latest data directly from KFC Delivery servers.
    1. On Android, goto Settings » Apps » Select "KFC Delivery - Africa" » click Storage » click "Clear Cache".
  4. Check KFC Delivery app permissions. If any of these permissions required to use your device's features are disenabled, KFC Delivery might not work.
  5. Uninstall and reinstall KFC Delivery. If nothing else has worked, completely uninstall KFC Delivery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KFC Delivery not working


2. Fix KFC Delivery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KFC Delivery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KFC Delivery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KFC Delivery may not be able to connect to the Internet when running in the background.

Reported Issues