Contact JumiaPay Customer Service

Why should I report an Issue with JumiaPay - Pay Safe, Pay Easy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JUMIA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. UTILITIES BILL PAYMENT: Save time and money when paying for your electricity, gas, water or landline bill every month in a few clicks with JumiaPay.

2. Select your internet provider, select your data plan/amount, verify your account details & complete your payment.

3. CABLE TV RECHARGE : Save money on cable TV bill payments. Pay smarter.

4. INTERNET BILL PAYMENT: Save money on every internet Bill!

5. There is more that you can do with JumiaPay. • Buy movie & event tickets, read your favorite blogs, listen to the radio.

6. Pay online for your Mobile recharge, bills, gaming vouchers, food, transportation, travel & more.

7. Please send us your feedback through cs. pay. ng@jumia.

8. Download the JumiaPay App & get access to everything you need, all in one place.

9. Please send us your feedback through cs. pay. ma@jumia.

10. MOBILE RECHARGE: Earn guaranteed Bonus on every airtime & data purchase!

11. Please send us your feedback through cs. pay. gh@jumia.

1. I had to find a POS stand to withdraw cash in order to pay for my order when I couldn't find a way to do so through the app.You guy's should just close this app down so useless and rubbish,I have loan offer of 43,000 I've been trying to take the loan over 5 month won't gree to submit the loan for me I've send a lot of message to customer service no response,so if to say na someone who's try to access my account and I need help na so you guys won't reply over 4 month till now so useless and stupid appTruly this app has gone from being among the best to the worst.

2. My money is still stuck and displaying "in progress" for 48hrs +.This app was working perfectly before but I don't know what went wrong, I decided to update it and I was logged out and uptill now, I can't get logged back in, it kept saying invalid captcha or something, even when entering the email or phone number, I Will have to enter it multiple times, it will load and won't move forward, you need to work on this, I am really disappointedIt's been a wonderful experience using the services provided and transacting with JumiaPay.

3. You really need to reconsider this, Jumia!!I don't have any good experience I've tried logging in thousand times,I cannot pay ,it's not even logging me in..the pop up is annoying.due to this,the item I wanted to purchase was sold... please fix thisI applied for a loan it was successful, but I didn't receive the the money.

4. I need the money like now now... I saw that I can take 30,000 but the issue I described, keeps happening for more than 3weeks nowPaying for orders on delivery using JumiaPay doesn't f-ing work! There's literally no option for it.

5. Pls I am having Very serious issues taking a loan for some time now... The moment I click the submit button, it will just bounce back to the the page that has duration and amount.

6. I have been trying to reapply and submit for a week but freezed the page.

7. How I can request withdrawal as a j-force agent and wait for 48 hrs and still waiting with no adequate costumer care response.

8. I enjoin every to join the family and start enjoying the numerous benefits of the house.It takes so long to make an operation done.

9. Customer Service is prompt and quick to conflict resolutions.

10. I have sent emails to the address on the app but no response.

11. Despite several emails to the support service all to no avail.

1. Fix JumiaPay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JumiaPay: Restarting the app will resolve most errors.
2. Update the JumiaPay App. Here is how:
   1. On Android goto PlayStore » Search for "JumiaPay" » Open JumiaPay - Pay Safe, Pay Easy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JumiaPay » click "UPDATE".
3. Clear JumiaPay - Pay Safe, Pay Easy app cache: Clearing cached data will force your app to retrieve the latest data directly from JumiaPay servers.
   1. On Android, goto Settings » Apps » Select "JumiaPay - Pay Safe, Pay Easy" » click Storage » click "Clear Cache".
4. Check JumiaPay app permissions. If any of these permissions required to use your device's features are disenabled, JumiaPay might not work.
5. Uninstall and reinstall JumiaPay. If nothing else has worked, completely uninstall JumiaPay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JumiaPay not working

2. Fix JumiaPay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JumiaPay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JumiaPay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JumiaPay may not be able to connect to the Internet when running in the background.