Contact Jumia Food Customer Service

Why chat with our AI Jumia Food Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Jumia Food.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It takes ages to process an order and have it delivered, and most times, the orders are cancelled due to "unavailable riders." Oh well, we might close up if you can't go back to how your brand was when you started or if you can't take feedback.PLEASE NOTE: I have tried to clear my cache and data severally and upon signing in, it keeps reloading the page and still would not work.

2. The is a UX flaw... The UX department should look into this.It doesn't work, I select the items, input or the data, address, phone, select payment method, and gives me an error that the system is not available at the moment, months already, Installed and uninstalled many times, never work.

3. Using competitors with prime delivery now, thanks Jumia for pushing me away!This is the worst app ever, I placed an order 3 times and I was debited 3 times aswell but they cancelled all my orders and i never got my money back even on my jumia food wallet.

4. Created the account with one phone number but then changed it after a few weeks... and drivers get given a truncated old number that doesn't work and they can't contact me upon arrival.

5. Chat page doesn't work, no real number to call.

6. The app could use a little bit more work but overall it's a good experience I'd recommend itThe app doesn't show details of the meal.

7. Reaching an agent takes hours.This app needs to overhaul its order process.

8. The food mart delivery however needs some work.

9. Honestly very disappointed and hurt by that outcome.The app itself is really glitchy and can be frustrating to deal with at times, but the customer service somewhat makes up for it, really nice and they own up to their mistakes and compensate you accordingly without you even having to contact them.

10. It doesn't work.You guys seem to have lost your touch.

11. Then the vendor declines the order after payment and I'm now owed a refund for more than 3 weeks when it's clearly not my fault.

1. Fix Jumia Food Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jumia Food: Restarting the app will resolve most errors.
2. Update the Jumia Food App. Here is how:
   1. On Android goto PlayStore » Search for "Jumia Food" » Open Jumia Food: Food Delivery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jumia Food » click "UPDATE".
3. Clear Jumia Food: Food Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Jumia Food servers.
   1. On Android, goto Settings » Apps » Select "Jumia Food: Food Delivery" » click Storage » click "Clear Cache".
4. Check Jumia Food app permissions. If any of these permissions required to use your device's features are disenabled, Jumia Food might not work.
5. Uninstall and reinstall Jumia Food. If nothing else has worked, completely uninstall Jumia Food then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jumia Food not working

2. Fix Jumia Food Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jumia Food be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jumia Food not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jumia Food may not be able to connect to the Internet when running in the background.